Management Consulting

Competition continues in the industry creating the need for transformational business strategies and technology to improve profitability for banks and financial institutions. As mentioned in our top technology trends post, Big data is widely talked about in banking as a catalyst for change.  However, banks have only scratched the surface of using smarter analytics. As a technology service provider […]

Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]

Yesterday, Mike Panzarella, one of Perficient’s financial services experts, was quoted in Credit Union Times on the subject of digital wallet adoption by the credit union industry. As organizations look to the year ahead, credit unions have reached a fork in the road when it comes to mobile wallets.  What’s the best digital wallet strategy?  […]

Yesterday I sat in on a Big Thinkers in Big Data tweet chat hosted by Intel and Forrester’s Mike Gualtieri. With our Big Data in Financial Services webinar just around the corner I wanted to catch the latest on what others were saying about the topic and its relevancy in banking.  As a marketer it is imperative I stay […]

This morning Financial Brand announced the winners of their 2012 Best Banking Blog Awards. With more than 1,000 votes cast and a number of write-ins (including our blog) it is evident that there are a number of great blogging resources out there for the online community to digest! If you haven’t seen the announcement yet […]

Many of our customers tell us they have Big Data initiatives under way or are planning them in the near future.  Like the terms “CRM” or “Web 2.0” the term “Big Data” means many things to many people.  Along with all the hype around Big Data, there is also some doubt amongst financial institutions.   As experts […]

Although the Perficient brand has been around for more than 14 years serving customers, our Financial Services technology practice and blog are new this year. Today I came across a blog post from The Financial Brand for their “Editor’s Choice” Award. The Best Banking Blog nominees include more than 21 banking blogs – each with a different perspective […]

Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]

I don’t think anyone would be surprised to learn that there’s a pretty good overlap between social banking and mobile banking.  I embed the following video where Mike Panzarella talks about a variety of things.  He goes into segmentation of customers around 1:30 in the video.  The entire video is interesting though. Now back to […]

We’re hearing a lot about the benefits of Business Intelligence and Analytics in the financial services space. BI helps organizations gather real-time customer insight that can be used to better understand customers’ transaction patterns and preferences. BI also supports governance, risk and compliance processes for financial services firms. In summary, BI delivers smarter outcomes for banks across […]

I was following some of the live tweets from technology professionals attending Gartner Symposium/ITxpo in Orlando today. Much of the discussion at the event is around helping CIO’s and IT leaders focus their attention on growth, cost reduction and competitive advantage – all while filtering out the noise around disruptive technologies like cloud, social, mobile […]

I recently blogged on using social for customer service.  Most of that post focused on listening.  I want to focus this post on the engagement portion.  I’ll break it down by some common sense items you need to think about, policies you may need to modify, and then note some of the tools you could […]