Management Consulting

Had a chance to chat at length with Chris Bernard, director of well-known Chicago digital design agency Truth Labs (now known as Perficient Digital), on the current state of UX/UI and its ability to improve to private equity outcomes. Chris has been directing the Truth team for about a year, tasked with running and growing […]

When 401(k) plans were introduced in the early 1980s, most had only one-to-three funds available. Typically, participants would find a low-income/low-risk fund (often called a “guaranteed” investment vehicle) and an employer stock fund. As the plans became more popular, the U.S. Department of Labor (DOL) determined that plan sponsors had to offer more options that […]

In an attempt to lure younger customers, JPMorgan released a new mobile app called Finn by Chase. The app will allow users to open an account, deposit checks, track spending, and perform other activities that many companies already offer. JPMorgan is testing out an iOS version of the app in St. Louis, a city where […]

If you prefer listening to reading, “Base Theory” is available on iTunes or Google Play or below on the SoundCloud player. Base Theory At a time when private equity is paying record high prices to acquire companies, the prospect of hitting your return targets is becoming more difficult. The traditional playbook for how you go about […]

In a recent report, Forrester described why customer experience in the banking industry is incredibly important, possibly even more so than in other industries. “For years, we have watched power shift from companies to customers. In the age of the customer, customers can and do transfer their loyalty when they don’t receive the engaging customer […]

One of the buzzwords in the financial services industry is “machine learning.” While even among experts in the field there is no single accepted definition of machine learning, in simplest terms, machine learning focuses on the use of technology (often referred to as artificial intelligence or cognitive computing), to find solutions through continuous learning. It’s […]

Business intelligence (BI) technologies enable wealth management firms to analyze raw data, with the goal of improving decision making, enhancing client relationships, increasing operational efficiency, and adhering to legal and regulatory compliance mandates. A properly designed BI framework can provide financial services companies with a rich, intuitive user interface that enables business users to run […]

Yesterday, at the Pierre Hotel in New York City, the 2017 Delivering Alpha Conference gathered the most important players in asset management. At 3:00 Eastern Time, Jamie Dimon, CEO of J.P. Morgan Chase took the microphone…and Wall Street reacted quickly. By 3:01 ET, bitcoin was down 2 percent. So, what exactly did he say about […]

There are many considerations when it comes to the development and operation of a business intelligence (BI) program, especially when it is specific to certain sectors of the financial industry like wealth management. Nonetheless, there are several fundamental beliefs wealth management firms should embrace as they pursue their BI efforts: BI is a powerful tool […]

Good day and welcome to my blog spot! That simple opening can help set the tone for whatever your message is to follow. I could just have easily opened with: You can permanently damage your eyes by staring at the sun for a minute and a half. My opening was a bit more casual and […]

The process of implementing a business intelligence (BI) program varies based on the scope. A comprehensive, enterprise-wide BI program typically starts with an assessment phase to identify the data domains, systems of record, core data elements, and analytical requirements. Some level of process flow analysis may also be required to understand the origin and usage […]

Whether your professional life resides in an Accounts Receivable atmosphere or not, leadership is critical. A common misconception about collections or accounts receivable is that it’s strictly all about the numbers. While on the surface it may look like that, the reality is that leadership and communications experts are at work and the byproduct is […]