http://cdn.livestream.com/grid/LSPlayer.swf?channel=ibmimpact&clip=pla_2a282621-5a2e-4189-a113-20828e700259&color=0x000000&autoPlay=false&mute=false&iconColorOver=0xe7e7e7&iconColor=0xcccccc Trouble viewing? Check out the link to the video here Joel Thimsen, Solution Director at Perficient, was interviewed by Scott Laningham, Host of developerWorks, and Todd “Turbo” Watson, Blogger/Technology Evangelist, at IBM Impact in Las Vegas. Joel outlined Perficient’s 12 year partnership with IBM and some of the key trends he has seen when […]
Customer Experience + Design
Customer trust and UX SLAs: Thoughts on the Epsilon email server breach
How many notices did you receive about the Epsilon email breach that was discovered on March 30? How did the news of that make you feel toward a compromised company you do business with? Even though only email addresses were stolen, did you wonder whether you needed to worry about more than just watching for […]
What’s the Best Approach to Healthcare Business Intelligence?
Business Intelligence for healthcare is a hot topic right now. Just about every list of top priorities for healthcare organizations includes business intelligence or analytics. This was evident during the recent HIMSS Conference, where the number of options presented by vendors was impressive. So this begs the question: “What is the best approach for implementing […]
Could EMR software make healthcare worse?
This post is based off of an interview posted on the IBM Impact Blog. Visit us in the Industry Zone at IZ-4 or check out our IBM Impact landing page Widespread electronic medical record (EMR) adoption is hanging on hope that social and economic benefits will be received through the reduction of information silos in […]
#hxdconf – Resources for Following the Healthcare Experience Design Conference
The first ever Healthcare Experience Design Conference is currently underway in Boston, and thanks to some active conference participants those of us who can’t be there in person can still follow along from afar. Here are some resources for doing just that: #hxdconf hashtag on Twitter Thuc Huynh’s blog Matthew Grocki’s blog The conference’s CrowdVine […]
Zend and Adobe – a Renewed Partnership
Techcrunch reported that Zend and Adobe have partnered to provide an integrated environment for developing rich web experiences Adobe Flash Builder 4.5. I, for one, remember a previous attempt that didn’t go so swell, but am fairly certain that they have ironed out most of the previous wrinkles. This is great since Adobe is a […]
ACOs: A Puzzling Business Case…But is it Really?
The release by CMS of the draft ACO regulations last week came as no surprise. What was surprising was the number of articles and comments regarding the differing perspectives around ACOs and their purpose versus the business viability and sustainability of this health reform business model. The interesting challenge around ACOs is whether this is […]
Promoting Connectivity Through Shared Health Data
Early this week I read an article written by Neil Versel of Meaningful HIT News entitled, “Big health systems to promote connectivity“. This article was part of the Care Connectivity Consortium announcement. In summary, Geisinger, Group Health Cooperative, Intermountain Healthcare, Kaiser Permanente and the Mayo Clinic have launched the Care Connectivity Consortium as a joint […]
E-commerce Checkout Design
It should be pretty difficult these days to design a poor e-commerce checkout experience with all the free, user-tested guidelines out there. Yet I experience issues on a regular basis. If you sell something on your web site, make sure to incorporate these basic guidelines guaranteed to increase your conversion rates. These guidelines were published […]
Controlled Failure and UX: A Key to Innovation
In “Why Failure Drives Innovation,” Baba Shiv, Professor of Marketing at the Stanford Graduate School of Business writes: “Failure is a dreaded concept for most business people. But failure can actually be a huge engine of innovation for an individual or an organization. The trick lies in approaching it with the right attitude and harnessing […]
Healthcare Board of Directors Go Green
We have noticed a pretty significant trend from our healthcare clients. Many healthcare technology teams are getting requests from their board of directors to reduce the paper waste associated with their meetings and provide for a collaborative environment that can connect them across vast geographic boundaries. Collaboration tools, by way of portals, are the solution […]
Business Intelligence Requirements Under Meaningful Use
While other industries have been taking advantage of the power of Business Intelligence for the past two decades, healthcare has largely lagged behind. Recent KLAS research estimates that fewer than 100 U.S. hospital systems have enterprise data warehouses and sophisticated reporting tools at their disposal for use in clinical systems. Trending of public sentiment within […]