Customer Experience and Design

Healthcare and Business Process Management Interview [VIDEO] at IBM Impact

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The Digital Essentials, Part 3
The Digital Essentials, Part 3

Developing a robust digital strategy is both a challenge and an opportunity. Part 3 of the Digital Essentials series explores five of the essential technology-driven experiences customers expect, which you may be missing or not fully utilizing.

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Joel Thimsen, Solution Director at Perficient, was interviewed by Scott Laningham, Host of developerWorks, and Todd “Turbo” Watson, Blogger/Technology Evangelist, at IBM Impact in Las Vegas. Joel outlined Perficient’s 12 year partnership with IBM and some of the key trends he has seen when working with Perficient clients.

Joel provided insight into Business Process Management (BPM), which is the practice of optimizing processes with technology for increased agilty and ROI. He stated that customer sentiment around BPM is positive, and he finds it helpful to guide clients through the process of how to best utilize technology to transform their business.

Joel further outlined the importance of technologies like BPM in the Healthcare industry, noting that there is a lot of activity in the healthcare space. This rich ground for optimization is largely driven by regulatory changes and an overall drive to reduce healthcare costs. He noted the importance of finding the right balance point between shrinking IT investment and innovation that provides more alignment between the healthcare business and IT. He stated that BPM technologies can be tailored to each organization, and their underlying project needs, to provide quality solutions at the right price.

“Don’t bring in with a dump truck what could be brought in with a shovel,” noted Joel.

In closing, Joel mention that virtualization and cloud technologies, both private and public, are hot topics in terms of both technology and a business/cost savings stand point.

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