Under pressure from healthcare reform, many healthcare organizations are focused on legal and financial issues as opposed to the redesign of clinical care. Ironically, data from IHI shows that healthcare organizations achieve lower costs when they put the highest emphasis on the entire healthcare system that patients use to receive care. By incorporating the critical […]
Customer Experience + Design
Microsoft Connected Health Conference #MSCHC2011 Day 1 recap
I had the great privilege of being invited to guest blog on the Microsoft Connected Health Conference by the Microsoft Partner team. You can read the Day 1 recap post here http://microsoftpartnernetwork.com/News/Permalink/215#fbid=dysGQLqv2ms
Data Driven Scorecard Could Cure Health Plan Cost Concerns
A recent HIMSS Analytics white paper showed that using clinical data to decrease costs was a top concern for health plans. Respondents emphasized the importance of becoming more strategic with regard to both individual patient data and data that relates to groups of patients in identified geographies. In comparison to health providers, health plans are […]
Physician Loyalty: What Hospitals Can Learn from Pharma
Traditional definitions of Customer Relationship Management (CRM) relate to the process that manages an organization’s relationships with customers and selectively retains the most profitable customers in order to increase profitability through meaningful communication. CRM is essentially a one-to-one marketing mechanism that uses IT tools, like databases and portals, to develop and manage the relationship that […]
Web Content Management’s Trend Towards Portals
For the entire history of the portal, when someone asked, “When should I use a portal instead of a content management system?”, the answer was easy. When you have to login, surface applications, personalize the experience, and otherwise do more than simple content display, then use a portal. However, that’s been changing of late. This […]
Meet us at the Microsoft Connected Health Conference #MSCHC2011
The Perficient team will be exhibiting at the Microsoft Connected Health Conference on May 27th & 28th in Chicago this week. The event Hashtag is #MSCHC2011 – of course we’ll be live tweeting from the event so if you can’t be there in person please follow us at @Perficient_HC and @Perficient_MSFT for up to date […]
The IT-Enabled ACO
It’s all the rage. Everyone is talking about it and some have called it the next major healthcare reform to hit the industry over the past 20 years. So what is it you ask? It is the Accountable Care Organization model, more commonly dubbed the ACO. No doubt everyone has been reading, learning and commenting […]
Using Core Measures to Jump-Start Enterprise Analytics
Today I spoke in a webinar entitled “Using Core Measures to Jump-Start Enterprise Analytics”. During this presentation I covered a number of topics around business intelligence in healthcare and specifically around an approach called targeted analytics. I reviewed some of the options available today to healthcare organizations and provided an example of building an enterprise […]
Providers Achieve Financial Effectiveness through Physician Loyalty
It goes without saying that in order to maintain financial viability, healthcare organizations must maintain patient loyalty. There are vast marketing engines in place to capture patient loyalty through the use of portals and other collaborative tools. However, when you take a look at the numbers, such as those published frequently by Gallup, you see […]
Interview with Premier’s Chief Technologist Denise Hatzidakis [Video]
Perficient met up with Denise Hatzidakis, Chief Technology Officer of Premier, Inc. at IBM Impact in Las Vegas. Denise attended the event to receive the Global WebSphere Community award on behalf of Premier. Perficient has had the pleasure of working with Premier to develop their IBM solutions. With regard to the trends Denise saw at […]
Caring for Patients Means Caring for their Master Data
The complexity of medicine and the lack of common standards, practices and clinical vocabularies across the healthcare system makes getting clean clinical data a dirty task. There are many applications across a healthcare system that rely on master data, and a single error can have a far-reaching impact. In many businesses, errors in master data […]