Customer Experience + Design

The dissemination of healthcare treatment through the developed world is at the inception of extending successful implementation strategies in the developing world. The implementation of healthcare is now pairing clinical expertise with technological advancements. Standard treatment in developed countries can be transferred to countries that lack in comparison efficient channeling of clinical management, but have […]

In the previous blog we discussed the importance of knowing your data and business requirement needs. This is one place where that becomes important. If you already know your needs it makes it much easier to start your data mapping. First you should contact your trading partner. They should have some type of functional specs […]

Valentine’s Day is about celebrating people we care about. It seems like a good holiday to focus on increasing our empathy and compassion for our customers and our users. Here are a few perspectives on why empathy is good for innovation and success as well as thoughts on cultivating compassion.

First, let me start with questions I asked at the close of Part 1. How does your organization manage security and its risks? Do you have a governance process in place, is it comprehensive, requirements driven, with the risks communicated, understood and mitigation plans developed and reviewed? Can you adequately answer these questions? If you […]

Paying healthcare providers to meet defined quality goals has experienced an uptick in acceptance and appeal lately. Given the fact that the quality of care in the United States has been unresponsive to decades worth of public reporting and benchmarking efforts, one can’t help but to wonder if a financial incentive to providers and physicians […]

In “The top mistakes UX designers make: the writeup,” Scott Berkun shares common errors about culture and attitude that designers and user researchers make. Sadly, most of the mistakes seemed to result when we fail to have empathy for our colleagues. The following summarizes just a few of Berkun’s points that I found particularly interesting […]

Providers and patients should be comfortable that their Health IT systems are secure, confidential, play well with other systems and functional. To enable this, the Health Information Technology for Economic and Clinical Health (HITECH) Act has appointed the Office of the National Coordinator for Health Information Technology (ONC) as the certifying body that blesses each […]

The VA and Medicare recently launched the Blue Button initiative where patients can “download their claims and medical information in a common format.” This format is a plain ASCII text file with the purpose being to allow the information to be read or printed on any device. A pretty slick Adobe Air application can be […]

Stating how to achieve a result is normally taboo in requirements writing. The resounding “No” that causes systems personnel to cringe is when someone wants to dictate how to perform a task in business requirements. This temptation, to which multitudes fall prey, causes the undoing of a requirement. There are times when it’s absolutely necessary […]

Background Healthcare providers and eligible primary physician practices are undergoing analysis paralysis because of all the government impositions on improving healthcare with the following list of complex problems to solve: HIPAA’s Version 5010 conversion, ICD-10 migrations, Meaningful Use (MU) of EHRs and Attestation , Accountable Care Organizations (ACOs) , Data Aggregation and mining for successful […]

This past month, I’ve been reading many of the prognostications for technology and design that proliferate in the technosphere at the beginning of each new year. As I have read various lists, I thought about how the success of these predictions is likely to involve integrating ideas from both areas. I consider a couple of themes […]

We’ve seen a lot of interest in Adobe CQ5 lately. One question that comes up a lot is about CQ5’s portal capabilities.  Michael Porter blogged last year about the trend of Web Content Management systems to become more portal-like (see Web Content Management’s Trend Towards Portals). It is true that overall CQ5 has lots of traditional […]