Customer Experience + Design

Back in March, Adobe launched a new version of its CQ product and I blogged about it a couple of times: Adobe CQ5.5 Sneak Peek Adobe CQ5.5 Now Available At the time of the announcement, Adobe also announced CQ 5.5 Social Communities, but had not yet shipped that feature.  Well, I missed the original shipping […]

In my last blog posting, I talked about the need for Data Governance and Data Stewardship to work collaboratively across business units and that organizations should be formed over time to help enable this collaboration. While no two Data Governance programs are identical, below is an example structure which might be adopted, in a phased […]

I had the pleasure of attending the Big Design conference again this year. The theme that emerged for me was accessibility, both for several insightful sessions on the topic and for the effort that the conference organizers put into making this excellent regional conference as accessible as possible.

If you are still thinking about your strategy for Meaningful Use, I want you to stop right now and write me a check for $5,000 for every physician in your practice. I promise I’ll put the money to good use. This is conceptually what happens if you don’t act immediately. You have just given away […]

Second in this series of requirement gathering tools is the interview. Interviewing may sound easy and generic but there are several objectives to achieve using the tool. First, focus upon on a list of objectives to orchestrate a plan. Several objectives come to mind, with the main goal being establishing rapport with leadership due to […]

Google has been pushing Responsive Web Design hard lately. In April they posted Responsive design – harnessing the power of media queries, which went into Google’s best practices for web development (spoiler alert: they like Responsive Web Design, a lot). There’s even a high-level tutorial for making your own site responsive.

With all the benefits and buzz around the cloud, is cloud HIPAA-ready? Can the healthcare industry use the benefits of Cloud without sacrificing privacy on protected Health Information (PHI)? According to the HIPAA rule: It provides federal protections for personal health information held by covered entities and gives patients an array of rights with respect […]

The next series of my blogs will focus on tools, strategies and techniques to gather business requirements. Some methods are fairly obvious whereas others are painfully discrete and can stifle an analyst’s approach. Upon entering the realm of the unknown, one item to consider in gathering requirements is the political culture of a firm and […]

I have mentioned in earlier posts that fixing today’s chronic diseases is a change management problem that should start with elementary education. I’ve done more research and realize some of the things I learned during my own elementary education are the potential case of this very problem. This article makes a compelling case for the […]

When was the last time you saw a floppy disk (outside of a museum, or your friendly IT guy’s stash)? In all likelihood it’s been a while. There may very well be some of you reading this who have never actually held a floppy disk, let alone used one. Oh man, that makes me feel […]

When documenting business requirements for a multi-application technology-based solution, is it crucial to have proper representation from the impacted systems in each discussion? For example, provider contracts may be stored in one internal application (i.e., SharePoint) but must be exposed to providers via a second application (external portal) after being passed through a third application […]

The Revenue Cycle is the operational process an organization follows to bring cash into the hospital. Revenue Cycle Management is about monitoring this process to identify strong and weak points in this process. In this video I will demonstrate how to use business intelligence tools to manage your revenue cycles. This will cover considerations around […]