Imagine a stressed out holiday shopper rushing to make last minute purchases in a busy suburban shopping mall. As the shopper reaches the final checkout of the day to buy the newest gaming console for her son, the total displayed on the register is over her budget. Determined to buy the item, the shopper lifts […]
Customer Experience + Design
Finding a Real Patient-Centric View in Kaiser Permanente
In healthcare consulting, we discuss the patient-centric view frequently. We want our EMRs, our clinical data repositories, and business processes to be patient-centric and focused on a complete view from that vantage point. On June 21st, I had the privilege of touring the new Kaiser Permanente Center for Total Health located near Union Station in […]
Patients with no patience
I know a man who was instructed to fast before a procedure. He arrived at the surgery center the morning of his procedure. During his prep, they asked if he had anything to eat or drink. He said “I only had coffee this morning.” His doctor informed him they could not do the surgery today […]
Creating a Lean Mean Healthcare Machine: Part 2
In my last blog post, I introduced the concept of Lean Methodology for Healthcare and provided readers with the basic overview to its purpose, goals and basic principles. To quickly refresh your memories, the overall purpose and goal of Lean thinking, simply stated, is to eliminate unnecessary waste to drive value. In order to achieve […]
#IdeaNotebook: Hans Rosling presents data delightfully
When discussing great data presentation, Edward Tufte is often cited, with good reason. Good data presentation has always been important. It is especially necessary to achieve the potential with Big Data, uniting Information Management and Experience Design. I’m indebted to Perficient colleague Brian Dudley for introducing me to Hans Rosling and his inspiring way of presenting data. Rosling […]
IBM is Ranked #1 Social Software for the Third Consecutive Year
Late last month, IDC declared IBM as the worldwide market share leader in social software for the third consecutive year. IBM boasted an impressive 2011 according to analysis conducted by IDC. Growing fasting than their competitors and growing nearly two times faster than the overall market—which grew about 40 percent—IBM is staking a claim in […]
White Paper: The Intelligent ACO: A Primer
The term “Accountable Care Organization”, or ACO, is used to describe a primary physician centric healthcare delivery system with a shared savings compensation model. ACOs are primary physician-centric groups of doctors, specialists, hospitals, and other health care providers, who voluntarily come together with a proper legal structure which aims to provide coordinated high-quality care to […]
Tools of the Trade: The Gap Analysis
The Gap Analysis is the examination of hindrances a project incurs that halts tasks or total project completion. Major project gaps are normally apparent but minor steps that undermine projects often times do not materialize until well into a project. Interviews and JAD sessions give a clear view regarding current processes while the project scope […]
It’s time to stick your head in the cloud
A friend of mine started a business providing a uniquely customizable, cloud-based EMR solution. His business is growing quickly and enables small physician practices to create a “practicized” EMR that minimizes retraining, lowers overall time to deploy, and is ridiculously inexpensive compared to traditional EMR solutions. His solution offers these benefits because it is cloud […]
#HIT100 – My Top 10
The #HIT100 is a crowd sourced list of the most influential people in healthcare IT social media, as defined by the community. The list was initially the brainchild of Michael Planchart, also known as @TheEHRGuy on Twitter. Michael explains the resoning behind the list and the nomination process here. Nominations for the #HIT100 list are […]
Establish good rapport with your Trading Partner(s)
As your grandmother used to say, “You can catch more flies with honey than with vinegar.” This is the attitude you should use when establishing rapport with your trading partners. It also works well when dealing with most situations. This doesn’t mean that you have to bend over backwards and acquiesce, but if you are […]
Business Intelligence from ICD-10: Are we ready?
The Federal Register outlines the following pros from comments received on the adoption of X12 Version 5010 for HIPAA Transactions: 1) reduction in analysis time and minimization of companion guides; 2) improved efficiency through improved eligibility responses and better search options, reducing phone calls to providers and health plans; 3) improved electronic posting, automation of […]