Customer Experience + Design

The rate of consumers using social media in their healthcare journey is growing exponentially. A recent survey shows that consumers looking at health information online, and they’re using various sources to do so. Consumers are looking to the web not only for clinical information and guidance, but also for support communities. In many industries, mobile […]

I recently had the opportunity to experience healthcare from a different point of view. My daughter had an emergency appendectomy, which forced me to navigate the healthcare system from the other side. As an Emergency Physician, I am used to quickly synthesizing data to care for my patients and make decisions that affect their lives. […]

IBM’s IOD conference has become one of those annual traditions that marks a milestone in the year for our IBM partnership. Maybe it’s because of the time of year or just the amount of effort that goes into the conference by both Perficient and IBM, but each year we’re reminded introspectively of just how much […]

I recently blogged on using social for customer service.  Most of that post focused on listening.  I want to focus this post on the engagement portion.  I’ll break it down by some common sense items you need to think about, policies you may need to modify, and then note some of the tools you could […]

Who doesn’t like infographics? Infographics are not only engaging and easy to share via social media, but they provide data visualization for content that would otherwise be information overload. The financial services industry is complex and often a rapidly changing industry with new technology innovations and banking strategies. I thought I would take the opportunity […]

A report out the other day by an industry group that tracks shipments of flat panel screens (TVs to LDC monitors) has an interesting statistic in that the screen size for mobile phones has increased 38% in the past three years.  While the group took the average of mobile phone screen sizes, I took a […]

Being able to trust data is of course important for decision makers. We may even say we have trusted data. Even if the data is trusted by decision makers – how certain are you that it should be trusted? If we slap a label on something and call it “trusted” data without paying the true […]

As the efforts to optimize efficiency while enhancing quality of patient care proliferates through many layers of regional, national, and international healthcare delivery systems, the industry as a whole can begin to develop parallel scenarios to assist in this process. This can include a comparison to other industries that have witnessed similar growth expansion dynamics […]

There are numerous moving parts functioning during the building and answering of business requirements. A major tool in the checks and balances of requirements is “The Approval.” The approval sheet is a section in a requirements document but serves a more lengthy purpose than just one document. Approvals occur numerous times throughout the document between […]

This year was Perficient’s first year exhibiting at BAI Retail Delivery and there was a lot to take in from the event!  As we prepared for the conference and I worked on messaging, we knew our financial services technical capabilities were in-tune with the major topics being discussed at BAI. What we were suprised by was the […]

In an article about patient portals, the writer comments, “To be honest, I’m not a big fan of calling people and talking on the phone.” I think this sentence defines the future of healthcare technology and practice. Healthcare is a highly interactive process. Social media, the internet, and the on-demand society have redefined most of […]

Sometimes an idea seems too simple to work in order to solve a complex problem. That was my reaction when I first read about the Direct Project. I am one of those people that really hates filling out the clipboard in the doctor’s office because I can’t remember when I had my gall bladder out. […]