Customer Experience + Design

Who would have imagined ten years ago that many of us would spend hours using a slingshot to fling hacked off birds on a single mission to destroy arrogant pigs? We do this using computers smaller than our dinner plates while sitting on airplanes, park benches, the family room sofa, and sometimes at work. For […]

In continuation of yesterday’s post, here is Part II of “Develop/Design – A Discussion”. Where does the designer’s job end, and where does the developer’s job begin? At many companies, designers are given the responsibilities of handling all HTML & CSS work, then hand the work off to developers to complete the back end. Here […]

Recently, four representatives of the Perficient Digital development and design teams got together to discuss the relationship that exists between the development and designing portions of work that is produced here at Perficient Digital. Participants in the discussion included designers Andrew Hainen and Mike McGowan, as well as developers Mike Behnke and Karen Ford. The discussion […]

In my last blog posting, I introduced Perficient’s Big Data Stack in order to provide a framework for a Big Data environment. The stack diagram below has two key vertical tiers – the application tier and the infrastructure tier. I will discuss the application tier in this article. Figure 1 – Perficient’s Big Data Stack […]

Customers have control. That simple statement has huge implications for organizations today. Customers have more choices than ever in virtually every product and service category, have access to a wealth of product information and reviews online and through social networks, and expect to interact with your company whenever and however is convenient for them. In […]

In my last blog, I talked about technology being disruptive for the healthcare industry. Since then, I found another article that takes it a bit further. Valve, an online gaming company, has pushed disruption in the software industry to new levels. They are disruptive. Valve helped change the gaming industry from distributing boxed items to […]

It is no secret that the current mobile revolution is primarily consumer driven. iOS and Android devices made inroads in the consumer market first and consequently enterprises felt the push from their employees. However, the enterprise mobile apps present a huge opportunity to learn from the consumer app experience by focusing on making employees more […]

After reading Fast Company’s article on how IBM’s Watson is learning its way to save lives, there was a moment where I wondered if IBM’s claim of Watson being the first machine of the third wave of computing, called cognitive computing, might impact the current rapidly growing market for traditional business intelligence, especially in healthcare. […]

In a perfect world, human beings would have little need for the Emergency Department except for trauma, critical illness and emergent conditions. Primary Care Physicians would manage their patients proactively, thus eliminating the need for chronic care management, non-emergent care and routine care management in our overburdened Emergency Departments. Unfortunately, we currently have a dichotomy […]

In my last blog post, I discussed hospital readmissions and offered some solutions on how to prevent this growing problem within our health system. Of those solutions, I would like to take a closer look at hospital discharge planning and how this simple task in the transition of care can help alleviate the $12 billion […]

Microsoft just announced Rounds, a Windows 8 application that simplifies workflow for doctors and nurses within a hospital. This is innovation is disruptive and thoughtful. It epitomizes healthcare. Let me explain. Advances in medicine usually come about through the scientific method. When something works, it gets published and the rest of the industry benefits from […]

Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]