Customer Experience + Design

I’ve seen a lot of bad CMSs. Systems that take multiple steps and six different screens to publish and categorize a page. In-page editing that looks completely different once it’s published. And my favorite was a previous client (I led a project redesigning the intranet for a state’s judiciary department) who had an employee that […]

In any project venture, large or small, a list of requirements is must be obtained from a targeted area. People are the main resources for information regarding a project. Requirement details are only as good as the sources information is obtained from, thus the SME. SME, Subject Matter Expert, is a title normally associated with […]

Enterprise portal solutions allow businesses to increase employee productivity by allowing users access to key applications and content from one location.  Many companies are turning to portal solutions to serve as a front end to backend processing systems and presenting one standard face to its employees and customers.  Portal solutions continue to evolve to fit […]

Yesterday I sat down with Mike Panzarella, our director of financial services, on the subject of “lessons learned” in financial services technology innovation.  2012 was definitely a year for strategic transformation for both financial institutions and non-banking service providers. We saw traditional banks and non-banks that provide financial services bring new technologies to market in […]

Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]

The healthcare IT field is rapidly developing and changing. Emerging technology and updated regulations put pressure on healthcare providers and health plans to stay ahead of the curve. Perficient creates a monthly list that explores some of the current topics and issues in health IT. This list examines the most talked about issues and technologies […]

I’ve had the great fortune of working on a number of public websites for healthcare providers this year. I’ve noticed a recurring trend. Beyond traffic derived from those patients attempting to connect with the patient portal, the provider directory tool is the most oft visited locale on a provider website. Many healthcare organizations are responding […]

As healthcare receives a matrix of needs, and standards in transformation in systems deliver modeling and clinical efficiency, we can introduce the paradigm of focused stages of design, development, and implementation. While incorporating similarities from other processes, such as software development and project management methodology, healthcare can benefit by modeling with these strategies included. This […]

Who among us hasn’t at some point in their life thought, “Golly, I wish there were a way I could create triangles with CSS!” Okay, I realize no one has ever actually said that, but while at first glance the topic of creating a triangle using code available to a front-end developer might seem trivial […]

My name is Abbey Smalley, and I’m a Lead User Experience and Visual Designer for Perficient’s XD team. I have had the opportunity to work with financial institutions on various projects. In my work, I find similar user experience needs often rise to the top. Whether you’ve decided it’s time to create a mobile experience […]

If you are doing EDI, at one time or another you have had to troubleshoot why your data is being rejected. This article deals with just a simple error received and how to find the solution. Sometimes it is easier than you think. This particular error came as an XML message. I am only going […]

I mainly write this post to the designers of our team here at Perficient, but developers can read it, too.  I stumbled upon a random website by complete happenstance and not because I’ve ever been there before, and I was struck by its responsive layout. CSS Tricks This is the kind of design I feel […]