Customer Experience + Design

A recent frustration I’ve been feeling can be summed up very nicely by a quote from UX designer Leisa Reichelt—“Don’t design for everyone. It’s impossible. All you end up doing is designing something that makes everyone unhappy.” It’s been a recurring request on the last few projects I’ve been involved with. Somewhere along the way […]

Believe it or not, an astounding 19 percent of Americans over the age of 18 now own a tablet of some sort. This is double the number Forrester noted in 2011. It’s true that tech penetration is lower among adults over 47, but not by much. This demographic is now at 14 percent ownership, which is […]

Perficient’s Portal Principal, and all around nice guy, Mike Porter recently released a blog post series on 5 Approaches to Portal Personalization. Having worked on plenty of Healthcare portals, he incorporated use cases specific to our industry that I think you would enjoy. Below are these 5 approaches. Click on the heading to read his […]

Form Follows Function has put out a growing set of interactive examples using HTML5, CSS3, and JavaScript. What you’ll find there is some really interesting interaction and occasionally seizure-inducing animation. Are all of the examples practical? No, but that’s not the point. What is being shown off here is that with HTML5, CSS3 and JavaScript, you […]

To be frank, your developers aren’t following your brand standards and style guides for the same reason I eat healthier when the apples are pre-sliced in the fridge… Busy days, tight deadlines… a quick look at what needs to get done and off we go ticking away at our tasks with the little time we […]

The topic of bundled payments, and how healthcare organizations and ACOs will respond, has been a vital point of discussion as of late. As a result, my favorite read last week was Bundled Payments: Challenges & Opportunities written by Sheldon Hamburger and Erica Jankelovitz, JD, on the HIMSS site. For the uninitiated, bundled payments are […]

According to IDEO, “Design Thinking is a about believing we can make a difference, and having an intentional process in order to get to new relevant solutions that create positive impact.” It is also described as being human-centered, collaborative, optimistic and experimental. IDEO follows an open-source process to implement Design Thinking by dividing it into the […]

For years, Starbucks has served only dark roast coffee drinks, implying that the dark roast was a better roast and appealed to everybody. I’ve previously written about a very interesting TED talk where Malcolm Gladwell discusses the trend toward understanding customer preferences instead of relying on one absolute “best” product.  Gladwell actually mentions coffee at about the […]

A couple of years ago I was working on a small project where the client wanted to visualize data from their field operations on a map. Nothing overly complex – just locations, custom icons, radius of operation for that location, etc. Easy, I thought. We’ll use a system like Google Maps. Except the client wanted […]

2013 has been touted by many Payment Pundits (including us right here on the Perficient FS blog) as “The Year of Mobile”.   While many articles and posts have been written about what mobile banking should be, I wanted to take a moment to caution what it might become. We all know the feeling of checking […]

There are two areas of focus in the ICD-10 conversion, each of which must be remediated/completed by October 1, 2014. Our initial thoughts, urges and efforts are towards technology or those systems that we must now use to do our jobs. Said another way, we need to update/upgrade the transactional systems, applications, and data repositories […]

Green Dot Corporation is on a mission to reinvent personal banking for the masses. Its market leading brand of prepaid debit cards and prepaid reload services are available to consumers at more than 60,000 retail locations nationwide and online.  In early 2012, Green Dot made a move in the mobile space by purchasing Loopt, a location-based mobile […]