Customer Experience + Design

Hot on the heels of my post on the general ease of mobile prototyping and the number of tools available on the market to quickly generate these prototypes, Alexis Piperides (CEO of Proto.io) just published an article for .Net Magazine. Alexis’s article provides a deeper dive into mobile prototyping with additional information and guidance on mobile […]

Over the course of the last four years, I’ve worked on many “mini-mobile” websites—that is to say, a client tasks us with picking a half-dozen “important” pages from the full website and building them out in mobile-friendly ways with an m.website.com URL. The crucial point here is, who is to say what is “important” to […]

The Web marches inexorably forward, and we love to see the innovations that come from that progress. But usually, a proportion of your users won’t see the new hotness. They’re stuck on an old ‘n busted browser that they either can’t update (because IE8 is the highest version of IE available for Windows XP, and […]

The healthcare IT field is rapidly developing and changing. Emerging technology and updated regulations put pressure on healthcare providers and health plans to stay ahead of the curve. Perficient creates a monthly list that explores some of the current topics and issues in health IT. This list examines the most talked about issues and technologies […]

I was going to take the leap today and cancel my landline (insert your “old-fashioned” joke here). But when I went to [insert communication provider’s] website, I was led down a rabbit hole of bad user interface decisions, one after another—it was the web equivalent to the annoying “press 1 for option A” recorded customer […]

One of the primary principles in designing forms for the web is to keep them as simple and easy as possible. You can generally expect about a 15% drop off for every step in the process – literally every field in the form – as each discrete step is  an opportunity for the user to […]

Visit Perficient at IBM Connect 2013. You can download the eBook “Get Bold”, and learn how the enterprise is responding to consumer expectations for engagement via social channels. Perficient partners with organizations to help navigate the social landscape, and design and implement the right technologies, whether it is CMS, portals or e-commerce solutions, to foster social […]

As we begin a new year it is only natural to reflect on all that has been learned the year prior. I’ve learned that a warm iron and newspaper can help lift candle wax off carpet (sorry mom and dad!) and recently, while on a project, I learned a new word- “propitious”-meaning, good chance of […]

“If you build it, he will come.” This mantra may have worked for “Field of Dreams,” but it doesn’t cut if for new or redesigned enterprise-level applications. User adoption, like all change really, is never easy. It requires breaking habits and changing mindsets and doing so on a large, enterprise-level scale. But at the end […]

Prototyping is by far my favorite activity to perform as a UX Designer, followed up naturally with user research. Prototyping is a natural problem solving technique that allows you to quickly create a vision of the solution, or multiple solutions, for a design problem and share that vision with others. In most cases, it’s cheap […]

The emerging use of infinite scrolling in 2012 is something you’re probably familiar with, but may not realize it yet. Think of searching for an image on Google images. Or how about search results on Pinterest, Lookbook, Polyvore or Udemy. You’ll find it more common in “search results” type applications, but there doesn’t seem to […]

I grew up in what you might call “a Disney family”. What this means is as a child growing up we always looked forward to our annual road trip from chilly Wisconsin to sunny Florida. We enjoyed the palm trees, cheesy shell shops, orange juice stands and “Meeting the Mouse”.  Watching Disney movies and relating […]