We’ve rounded the bend on our countdown of the Top 10 Trends in Connected Health in 2014. You may be surprised to know that this is the first time a government propelled trend has been mentioned on this countdown. Here it is: Trend #5: The Meaningful Use Timeline Shift I like to refer to this […]
Customer Experience + Design
Coin: The Credit Card that Eliminates all Others
Brian O’Donnell, Senior Technical Consultant at Perficient, recently wrote a blog about Coin, the new all-in-one digital credit card that was recently announced. What is Coin? Coin is a brilliant new technology that allows users to consolidate all of their cards into a single Coin card. A Coin card is not your traditional credit card. It […]
Connected Health Trend Countdown: #6 Evolution of Social Media
A new week brings us to another trend in our 2014 Connected Health Countdown. We are nearing our halfway mark with: Trend 6: The Evolution of Social Media into Care and Patient/Member Acquisition Over the course of 2012 and 2013, many healthcare organizations were taking the dive into social media for the first time. However, […]
Your Customers Love to Chat – Is Your Business Listening?
Chat is one of my favorite channels of support. Think about it from a customer’s perspective. What is the easiest way to get one and done support? Voice support is quick, once you get past the IVR prompt and holding queue. Social channels can be limiting based on #characters and can take time to turn […]
Connected Health Trend Countdown: #7 Care Knows No Bounds
Today’s entry in the 2014 Connected trend Health countdown takes us far away from home: Trend #7: Care That Knows No Bounds It wasn’t so long ago when the general consensus amongst healthcare leaders was ripe with uncertainty regarding the returns to be had from telehealth and remote patient monitoring investments. It’s only a year […]
SmartCloud for Social Business Gets an Upgrade
Brendon Jones, Senior Solutions Architect at Perficient, recently wrote a blog post on some recent improvements to SmartCloud for Social Business: On Monday (13th December 2014) IBM released an update to SmartCloud for Social Business with a focus on improving the Meetings and Chat User Interface. The new capabilities are available to SmartCloud Engage and […]
Connected Health Trend Countdown: #8 Sharing Notes with Patients
Our Countdown of the Top Connected Health Trends of 2014 brings us to: #8: Sharing Notes with Patients The more obvious driver of this trend is Meaningful Use. However, there is a separate market push for patient record access, which is being driven by consumer engagement. As luck would have it, there was a Healthcare […]
Kudos Announces Kudos Boards Just Before IBM Connect 2014
Mark Polly, Director at Perficient, recently wrote a blog about the exciting new product from Kudos. Kudos is best known for providing add-ons to IBM Connections that help with and encourage adoption of the social media platform. Kudos Badges is a gamification system that includes missions, rewards, ranking and leaderboards. Just ahead of IBM Connect 2014, […]
Positive evidence that Health IT improves patient outcomes
This is a fascinating report on a study by RAND researchers about meaningful use. It shows strong evidence that Health IT improves patient outcomes, specifically quality, safety, and efficiency outcomes. Michael Furukawa Director at the ONC , and Meghan Gabriel, Economist at the ONC, presented the results from this study in a blog post on […]
IBM Announces Better WebSphere Portal / EMM Product Integration
Mark Polly, Director at Perficient, recently wrote a blog post on IBM’s announcement of their new EMM Portlets. Today, though, IBM announced a much better integration between WebSphere Portal and IBM’s Enterprise Marketing Management (EMM) products. Through EMM products, marketers can create and manage campaigns, segments, etc. Now these new EMM Portlets will allow marketers […]
Spring ’14 Release – 5 New Killer Service Cloud Features
Admins, Support Managers, and Agents rejoice! The Spring ’14 Release is PACKED with Service Cloud goodness so I wanted to share my picks for the most interesting/useful features. Of course, you can also read through the entire 325 pages of Release Notes if you love geeking out on new features like I do. Business Hours […]
Connected Health Trend Countdown: #9 The Connected Enterprise
On Tuesday we launched our Top 10 Trends Countdown with #10: M&A Meets Consumer Engagement. Today we reveal the next trend, which is: Trend #9: The Connected Enterprise As mentioned earlier this week, Connected Health is defined as the care provided to patients when they are not within the clinical care setting. Now I’m talking […]