Customer Experience + Design

Fact: the competitive landscape for #Healthcare plans is changing dramatically as new rules, regulations and competitors enter the market. It’s not as if there has never been competition between payers (insurers) before, it’s just not been as intense and fast moving as it is today. Without question, payers must do everything possible to attract and […]

The Heartbleed bug is causing some real heart palpitations in the healthcare community (sorry for the pun), regardless of whether your organization is a health plan, a health provider or both. That’s according to Phil Lerner, chief information security officer at Beth Israel Deaconess Medical Center, who, on a scale from 1 to 10, ranks […]

MD Anderson uncovered a potential problem. Their physicians were using non-approved cloud based storage programs that they “may or may not” have been using to share PHI. I will note that they use a pretty broad definition for “consumer driven”. I define consumers as the target market that, in this case, a healthcare provider must […]

At Texas HIMSS today I was able to view a use case for Enterprise Mobile. That’s the term I use to describe the use of mobile devices internal to a healthcare organization. In this case, Rockdale enabled a single point of workflow across disparate data sources and care locations to enable physicians via a mobile […]

During a breakout session at Texas HIMSS today, I attended “Reaching adolescents through electronic health portals: Lessons from the field” by Peggy B. Smith, MA, Ph.D. While I normally lean towards the positive in providing insights from these breakout sessions, being a presenter is no easy feat, I must start with a couple of not […]

I am at Texas HIMSS this week in Dallas, Texas. The opening keynote was provided by IBM’s Paul Grundy who has also become known as the “Godfather of the Patient Centered Medical Home”. He provided a good overview of the history of efforts surrounding connecting data to care. Towards the end of his chat he […]

Enterprise search tools have been around for many years and it is the easiest way for us be more productive by uncovering the value of information assets stored in our databases and file shares. Then why are there so many studies and articles showing that knowledge workers spend at least 15 to 25%of their workday searching […]

Most times when the word “participatory” enters my lexicon it is closely followed by the word “medicine”. I’m a fan of participatory medicine. If you don’t believe me, then you can look here, or here, or here for written proof. Participatory medicine is a care model in where the role of the patient is active, […]

Back again with another recap of the STLUX conference sessions!  My previous post in this series covered Practical Interaction Design for Developers, a session by David Ortinau.  Where that session discussed how developers can educate themselves about user actions and expectations in regards to the design, this session covers another aspect of a user’s expectations […]

When architecting Google Search Appliance implementations, I am often asked if additional metadata needs to be loaded into the GSA for the project to be successful.  The client is usually considering the cost and benefit of manually or automatically tagging additional metadata for every document. I typically address this question by pointing out precisely how […]

Websphere commerce have Out of the box functionality of handling refunds on cancellation of an order and also returns. Here i am discussing technical details of handling returns and refunds of partial order, Like if you want to cancel only 2 items out of 50 items you ordered. Let’s say you have external Order management […]

St. Louis had a user experience conference last month (yes, I am very timely) called STLUX, and I’m starting a series of blog posts to recap some of the sessions I attended.  Instead of the typical essay type of blog post, these will be a more in depth breakdown of my notes, which come in […]