Customer Experience + Design

With Google Search Appliance (GSA) connector framework 3.x, user group lookup is an essential part of user authorization when searching for controlled-access content, especially for early binding. During controlled-access content search, GSA first authenticates user with the authentication mechanism configured. After the user identity is resolved, GSA will pass it to the connector for group […]

Having worked as a front end developer, integrating the UI with backend systems, I am presenting below some of the myths and facts concerning UI (html, css, javascript, images, fonts) code integration with websphere portal and a few best practices one should follow – Myth – Websphere portal is not compatible with latest front end frameworks like […]

Quite often we need have last access time for File share content. Google File System connector 3.x does not support it out of the box. Since Google engineers already added retrieving the information to JCIFS code base to reset last access time for SMB content  (yes, Google connector is using a modified version of JCIFS), […]

The Google Search Appliance has historically required Connectors to facilitate the indexing of non-HTTP content repositories.  A Connector is a program that sits between the GSA and a repository, and pushes the GSA everything it needed to know to index the repository (including the content, metadata, and security information).  A Connector can use any technique to interrogate the repository […]

What is Netezza: At an extremely high level Netezza is a massively Parallel Process Database Appliance designed to process and analyze large amounts of data. Netezza’s core value is to keep the things simple and accelerating high performance analysis of data to help clients uncover insights into their business. One of the reasons of it’s performance […]

The CSS Flexible Box Layout Module Level 1 (or Flexbox) is a box model specification in which the children of a flex container can be laid out in any direction, and can “flex” their sizes, either growing to fill unused space or shrinking to avoid overflowing the parent.  In other words, it’s a neat way for […]

One of the hot healthcare topics at health plans this year has been medication therapy management. Hopefully, you have had the drill with your primary care physician of listing the medications that you are taking and discussing the impact of one medication on another for you as a patient. Having said that, I have heard […]

What’s the #1 quality attributed to designers? Creativity. A creative director literally manages creatives… in the creative department. This isn’t just organizational, it’s procedural. For instance, Lean UX promotes design studio activities in which participants create dozens of rapid-fire sketches. Those outbursts of creativity are great, but what’s rarely discussed is taste level. I feel that good taste […]

Enterprise Content Management solutions usually follow a standard lifecycle: A client identifies a need. They send out an RFP. A solution (more often than not, a software platform) is selected. The platform is installed, customized, and configured to solve the original problem. For Information Lifecycle Governance (ILG) solutions, the “selection of solution” stage is not […]

Health care has been evolving away from disease-centered care and toward patient-centered care. In a disease-centered model, physicians make treatment decisions based on clinical experience and data from medical tests. In a patient-centered model, patients are active participants in their own care and receive services that are focused on their individual needs and preferences, in […]

Out of the Box The Google Search Appliance ships with a full-function — but no thrills — XSL template (XSLT) that we refer to as the ‘out of the box’ user interface.  It looks a little bit like google.com did a few years ago – lots of blue and white, and very few graphics.  But […]

Making it easy for support teams to escalate issues and collaborate with engineering is one of the most common requirements we hear during Service Cloud implementations. More often than not – the engineering or development teams are using JIRA to track issues and manage the product backlog. So how do you connect Service Cloud with […]