Customer Experience + Design

In the past few weeks, I’ve seen no less than five different companies publish an article documenting their internal CSS frameworks; it’s a fascinating pattern.  Getting an inside look at how other people (or companies) are organizing code and what tools they are using is a pretty fantastic way to become a better developer yourself.  […]

More than half way through our “What the market says you need in your patient portal” series I bring to you one of my favorite topics: healthcare gamification and serious games. Games are great at explaining complex systems. There are fewer places one can find complex systems than in the micro and macro worlds of […]

Diet pills and Agile have a commonality – people want a quick fix to lose weight only slightly more than they want a fix to all their project management issues. Unfortunately, diet pills nor agile are silver bullets to correct either concern. It takes dedication, work and an understanding of the principles behind the body’s […]

Next in our lineup of “What the market says you need in your patient portal” series is social collaboration. This topic brings us to the core of a term that we hear a lot in the industry: patient engagement. What is that, really? Any form of engagement requires communication. Right now communication between provider and […]

How are you engaging your partners and customers in your Salesforce Community? Salesforce appropriately named their Communities platform as such to highlight the social aspects that the Communities platform offers over its predecessor, the Salesforce Portal platform. A community is defined in the dictionary as “a feeling of fellowship with others, as a result of sharing common […]

If you have read Google’s product literature, you know that the Google Search Appliance is a very secure device.  The bright yellow appliance runs a hardened version of CentOS, and the inner-workings are safely hidden behind root login. So, assuming we are dealing with an appliance with Fort Knox-level protection, what risks remain?  Below are several potential […]

With the new release of Google Search Appliance 7.2, many organizations have plans to upgrade their systems in order to take advantage of the new features. Here is a list of steps with brief description that could help you for a smooth ride during the upgrade. Stage installer files For production upgrade, you would like […]

Microsoft published an article on their Internet Explorer blog yesterday that discussed their plans for supporting older versions of IE, and the web development community has been blowing up ever since.  I have seen many eager Interneters making loud claims to the tune of, “IE8 is dead!  We no longer have to support older versions of […]

Optimizing performance of rich media pages is important for performance and can significantly affect perceived performance particularly over narrow links such as mobile.  Unfortunately the manual tuning can be quite time consuming and can even lead to having the code be less maintainable as files get jammed together to avoid round trip latencies.  Fortunately Google […]

Embracing data-driven decision making in a healthcare setting requires agile thinking to pinpoint and respond to the short- and long-term needs of the organization. This shift requires finance departments to transcend from the typical focus on aggregating data to a value-added analytical view of hospital data. This new approach will provide greater visibility into changes […]

Last month at the IBM Digital Experience Conference, Shyam Sunter, a Perficient Technical Solution Architect, and I presented on a method for abstracting the user interface code (HTML, CSS, and JavaScript) out of WebSphere Portal. A key part of this presentation was going over why this abstraction was important.. It’s of my opinion, that abstracting […]

As a designer, its easy to fall into patterns that conform to established models. But to truly innovate, you must bring a fresh perspective to every design challenge. I was recently reminded of the value of a fresh perspective, when my 7 year old daughter took on the challenge of making a computer for her American Girl […]