It’s not every day you hear the word “trillion” unless you are in the B2B Online Retail business. New analysis from Frost & Sullivan, Future of B2B Online Retailing, reveals that B2B online sales will account for close to 27 per cent of total manufacturing trade, which is likely to hit 25 trillion $ by […]
Customer Experience + Design
Talking SMAC: 4 Actions Healthcare CIOs Need to Take
The healthcare industry tends to lag behind other industries when it comes to many things, especially the adoption and implementation of new technologies. There are several factors that contribute to this hesitancy, like the need to adhere to strict privacy and security regulations, new initiatives brought on by healthcare reform and consolidation within the industry. […]
The ‘Age Of The Customer’ Is Here. What Are You Doing About It?
Customer centricity is no longer just a loaded buzzword used by marketers preaching tactics such as personalization and customer experience. Customer centricity is now a mind-set that companies need to adopt throughout the entire organization—not just marketing—to thrive in the digital world. This quote from CMO.com’s article The ‘Age of The Customer’ Is Here. What […]
How Healthcare Can Use Data to Improve Patient Engagement [Video]
Earlier this week, I discussed the #1 lesson that the healthcare industry could stand to learn from the retail industry. Namely, this include the use of consumer/patient data to understand, motivate, and incentivize true behavior change. In an effort towards true patient engagement, we can use that data for even more. Really with all of […]
Fireside Chat with Apollo Endosurgery: Transform with the Cloud
We are all aware of the added pressures healthcare organizations are faced with today. Healthcare reform has created another level of complexity and organizations are turning to the cloud to help meet the rising demands of the evolving healthcare industry. Leveraging the cloud can help organizations transform their business models, become more data-driven, address regulatory […]
Adobe unveils web management service for mid-sized businesses
Adobe introduced a new managed service – Adobe Experience Manager Sites – for medium sized businesses and smaller departments in large corporations. This service has been available to large customers, but Adobe now feels confident that they can service many more customers. With this new managed service, Adobe will host the AEM system, the customer’s site […]
What Can Healthcare Leaders Learn from Retail Leaders? [Video]
A colleague of mine recently shared with me a conversation he had with a CEO of a large health system in Chicago. The CEO was asked the following question: “If you could sit down for lunch to have a candid conversation with the leader of any organization, then who would it be?” Hmm. Let’s all […]
Top 10 Most Influential Healthcare CIOs on Twitter [Video]
Social media in healthcare has evolved over the last several years. In 2009, Henry Ford Health System was the first to live tweet a surgery,and Mayo Clinic held the first Annual Health Care Social Media Summit. Since 2009, social media in healthcare has evolved from a PR tool to a vehicle used to manage population […]
INFOGRAPHIC: Patient Portals – 7 Features the Market is Demanding
When it comes to patient portals most provider organizations are focused on meeting the Meaningful Use requirements rather than creating a patient portal that truly engages their patients. While healthcare organizations have been making steady progress towards Meaningful Use (MU) Stage 2 attestation, the lack of patient engagement continues to be problematic. Creating a patient […]
Big Data and the Skies
Earlier this week, I read a news article about the use of Twitter, or more accurately, the use of data collected from Twitter to prohibit a passenger from boarding a United Airlines flight. Strangely enough, the person banned from the flight was probably among the people who should know the most about cyber-security and perceived […]