Salesforce

Our customers are starting to migrate from Salesforce Portals to Salesforce Communities. Migration efforts range from relatively simple, involving updates to profiles, links/buttons, and email templates as well as regression testing, to more complex, especially where automated provisioning processes are in place or the user interface has been heavily customized. What are the benefits of […]

If you use Salesforce Live Agent Chat, or have an interest in using it, here are a few enhancements that have come about in 2013 that you need to know about.   Multi-Lingual Support Live Agent Chat now boasts enhanced multi-lingual support with localized greeting messaging per chat button and per agent. Live Agent also […]

This is the season when customer service departments experience a high volume of inquiries. It’s especially true in retail with the holiday shopping season, but B2B is also busy with end of year goals to achieve. We’re all exposed to customer service this time of year, as consumers, providers or both. What makes a good […]

If you missed out on DF13 (or were there but partied a little too hard), there were some great new roadmap details revealed for the Salesforce Console for Service (previously “Service Cloud Console”). Here are the top 4 roadmap features that we’re excited about with a link to the full session video below. Similar Cases […]

Pardot a marketing automation system in the cloud was purchased by ExactTarget about a year ago. To round out its Marketing Cloud, salesforce.com purchased ExactTarget. While we don’t use ExactTarget yet, our marketing team has been using Pardot for more than two years and we are extremely satisfied. Since we started using Pardot, we noticed […]

          A lot! Perficient’s Mark Polly and Michael Porter are currently attending Dreamforce 13 and blogging regularly about what they are learning. Whether you are interested in content, mobile, social, email or anything else digital, you can follow along beside them as they share the best tips and lessons from Dreamforce […]

Michael Porter, Principal at Perficient, wrote a blog post today about Peter Schwartz,  the mind behind Minority Report, War Games, and Sneakers, and five emerging trends that we are seeing as we begin Dreamforce 2013. The world of hyper connectivity is bringing every thing together in a new ecosystem.  We are creating a new world that […]

Quick update for those of you attending Dreamforce ’13 in a few short weeks. Perficient (and our clients) will be featured in two different Dreamforce sessions this year: Service Communities: Delight Customers & Build Lasting Relationships Join us to learn how Communities enables businesses to provide a range of stellar customer service experiences, whether it’s […]

If you want to move from a customer/partner portal to Communities, you might find yourself faced with a dilemma: Should you swap your old portal licenses to Communities licenses, or not? Don’t be alarmed, of course, your existing portals aren’t going away, but you may want to move to take advantage of some of the […]

Louis Columbus recently wrote an article for Business 2 Community that sings the praises of Salesforce and goes so far as to say that they are winning the cloud platform war. For the past four years, he has been spending a lot of time in the developer area at Dreamforce to gain some insight into […]

Exciting News! Today we announced the acquisition of CoreMatrix, a consulting firm specializing in salesforce.com cloud computing solutions, with a strong East Coast presence. Like Perficient, CoreMatrix is a Gold salesforce.com Alliance Partner. They’re an excellent addition to our team, bringing strong Service Cloud and Sales Cloud expertise, a proven track record of growth and […]

Michael Porter, Principal for Social and Portals at Perficient, recently wrote a blog post on the cloud wars and what Salesforce is doing to stay on top. As another behemoth Microsoft knows, if you have the developers then you have a great way to grow.  The same is true for Salesforce and I agree with […]