Oracle

From my latest post (Post 2), we talked about starting the process to identify your needs, the importance of a partner and the value of planning ahead.  We will continue down that path in this post.  I’m trying not to spend too much time on gathering project requirements in these posts; however, they are a […]

Co-Browsing – Browsing together Oracle Co-browse is a collaboration tool that can be used during phone or chat interactions to enable an agent to see the screen of the customer that he’s interacting with. Engagement Cloud R13 provides out-of-the-box support for co-browsing.  The Co-browse feature is used to engage customers online and provide real-time assisted […]

On January 11, 2018 Perficient’s Oracle Enterprise Performance Management business unit was recognized by Oracle as a Cloud Excellence Implementer (CEI) for Oracle Enterprise Planning and Budgeting Cloud Service (EPBCS). Perficient was recognized for its outstanding work delivering EPBCS solutions for new and legacy Oracle/Hyperion customers across North America. “We struggled with reporting and analysis […]

I’ve been involved in numerous Oracle Sales Cloud implementations. One of the most requested requirements is adding space between fields on a detail/summary page, for example, adding space below the ‘Account Name’ and ‘Lead Source’ fields. Oracle Sales Cloud does not currently support this feature. However, after working with our development team, we found a […]

The recent release of the Oracle engagement cloud has introduced many exciting new features to the cloud application enhancing the user experience with new UI features and functionality. Quite a few of these new features available in the engagement cloud application now are enhancements that were requested by many of our clients over the years. […]

From my earlier post (Post 1), we talked about what EPM is and how it can help organizations.  This post will focus on starting the process to determine what the organizational needs are.  This is the first step in determining which applications to select and implement.  If at all possible, do not buy your new […]

Oracle Digital Customer Service is an offering within Oracle Engagement Cloud that enable you to provide your customer account users with self-service access to their own service requests and relevant knowledge articles through a web interface. Digital Customer Service is a pre-built reference application for online customer service solutions that can be re-branded and extended […]

EPM Automate EPM Automate is always my one of the favourite topic when it comes to blogging. I don’t see EPM Automate as just a bunch of scripts which reduces some manual task done by users/admins but it also helps in troubleshooting, running reports and much more. This is my 4th blog in EPM Automate […]

Constant pressure from shareholders and upper management to improve the bottom line are driving factors to business leaders searching for new ways to be more effective and efficient. One of the many tools available to them is Enterprise Performance Management. Broadly defined, Enterprise Performance Management (EPM) is managing the profitability and performance of your business […]

The biggest objection we hear from clients considering a move to the cloud, especially for ERP, is financial. Specifically, the hit to operating expense on a recurring basis is too much to take and that they would like to keep their on-premises solution because the licenses and a significant amount of the initial implementation costs […]

Introduction PBCS/EPBCS has the option of deleting and creating a member for Dimension without doing any refresh to the database. This feature was introduced later in on-Premise planning application and the same is available in PBCS/EPBCS. We had instances where user had to wait for sparse dimension members to get added by admin and then […]

When a new year begins, it’s common to reflect on the past year and note what topics resonated with our readers. With a rich pool of talented subject matter experts that contribute to the Oracle Blog, I can always count on the team to deliver. I encourage you to subscribe to our blog if you […]