Next week Perficient Financial Services will be heading to BAI Retail Delivery in Washington D.C., along with more than 1,800 attendees and 200 exhibitors to exchange information on banking strategies and technology trends transforming the retail banking industry. If you’re in town for the conference, we’d love to have you stop by to talk tech with the […]
Financial Services
Mobile Payments Resources – New White Paper and On-demand Webinar
Today I was reading a guest article on Bank Systems & Technology from Gary Greenwald, Citi’s managing director of digital money services, on the subject of banks tackling mobile payments and other digital initiatives. He was commenting on Citi’s effort around creating a new business called “Citi Enterprise Payments” and how he was tasked with […]
Can Social Media Improve a Bank’s Customer Service?
While social media can have a large impact on the sales and marketing side, I believe the largest potential for this type of technology lies in customer service. Like any customer service endeavor, it takes effort to address issues as they arise. This effort can be categorized in two ways: listening and responding. Listening Most banks […]
Outlook on Oracle OpenWorld 2012
On Sept. 30 – Oct. 4, global financial services professionals and insurance industry executives will attend Oracle OpenWorld in San Francisco, the most important education and networking event for Oracle technologists, customers and partners. While you’re there, catch up with the Perficient team, an Oracle Platinum Partner, for hands-on demos, a track session, and drawings […]
Cornerstones for an Effective Information Risk Management Program
What is the threat? Aside from competition and operating efficiency, securing customer data is the one of the key priorities facing Financial Services today. From the regulatory perspective, protecting the Personally Identifiable Information (PII) of your customer is a must while continuing to secure their related account information! From the payments industry perspective, operating agreements […]
MU stage 1 is the cornerstone of a much larger change
In their WSJ article, Stephen Soumerai and Ross Koppel point out that physicians and hospitals have spent billions of dollars on costly healthcare information technologies and have not realized benefits of these expenses. While everything they are saying is mostly accurate, I believe they are missing the bigger picture. Meaningful Use stage one is not […]
Are you ready for the Mandated (ACA) Healthcare Operating Rules?
The 2010 passage of the Patient Protection and Affordable Care Act (ACA) and its Section 1104 establishes a national healthcare operating rule mandate in support of the industry’s ongoing administrative simplification efforts. The first healthcare operating rule set, issued by CMS in July 2011, mandates the adoption of CAQH CORE Operating Rules for Eligibility and […]
Taking Conversation to the Next Level
So you have a number of possible tools to use in your marketing and customer relationship management. What next? Where should you invest and how? Frankly, I won’t be able to answer that question for you and banking has some industry specific needs. Instead, I want to focus on examples of engaging the customer and […]
Customer Segmentation: Digging Out of the “Free” Service Expectation
World Class Service, for Free! Those of us in the banking industry that have been around a little while can remember the days when customers routinely paid for the services they consumed. It seems shocking to the average banking consumer today, but checking wasn’t always free, paying bills meant buying stamps and writing checks(which they […]
Creating a Lean Mean Healthcare Machine: Part 4
Through this blog series, I have introduced the basic purpose and goals of the process improvement methodology known as Lean Healthcare. We took a look at Lean’s 5 basic principles and its 7 deadly wastes in an effort to help readers begin to understand the key concepts and tools of Lean thinking and how it […]
Time to Jump on the Mobile Payments Bandwagon
As of late, I can’t go a day scanning my Google Reader or social media where I don’t see an article about a new mobile payments startup, unique loyalty features, the possibility of retailers coming together to form their version of a mobile payments platform, acquisitions announced, or predictions on which competing technology will come […]
Social Banking: Understanding the Conversation
First let me describe the old world: Hire an ad agency and work with them on a campaign focused on television, radio, billboards, print, etc. You’ll focus the same message in all channels. It’s a mass market approach and you control what is said about your bank and your brand. If users have complaints, there […]