Financial Services

Hospital readmission is a growing problem within our health system. Many Medicare patients discharged from an inpatient stay find themselves back in the hospital within 30 days1. Jenny Minott, from Academy Health, states that “some of these readmissions are planned, and others may be part of the natural course of treatment for specific conditions; but, […]

Although the Perficient brand has been around for more than 14 years serving customers, our Financial Services technology practice and blog are new this year. Today I came across a blog post from The Financial Brand for their “Editor’s Choice” Award. The Best Banking Blog nominees include more than 21 banking blogs – each with a different perspective […]

Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]

I don’t think anyone would be surprised to learn that there’s a pretty good overlap between social banking and mobile banking.  I embed the following video where Mike Panzarella talks about a variety of things.  He goes into segmentation of customers around 1:30 in the video.  The entire video is interesting though. Now back to […]

We’re hearing a lot about the benefits of Business Intelligence and Analytics in the financial services space. BI helps organizations gather real-time customer insight that can be used to better understand customers’ transaction patterns and preferences. BI also supports governance, risk and compliance processes for financial services firms. In summary, BI delivers smarter outcomes for banks across […]

I was following some of the live tweets from technology professionals attending Gartner Symposium/ITxpo in Orlando today. Much of the discussion at the event is around helping CIO’s and IT leaders focus their attention on growth, cost reduction and competitive advantage – all while filtering out the noise around disruptive technologies like cloud, social, mobile […]

I have blogged about change a few times already. This is a pretty important topic as it relates to healthcare reform and technology adoption. It can be summed up in a single sentence: Change is coming. Physicians don’t have time for change. Nurses don’t have time for change. Administrators don’t have time. Everyone in the […]

I recently blogged on using social for customer service.  Most of that post focused on listening.  I want to focus this post on the engagement portion.  I’ll break it down by some common sense items you need to think about, policies you may need to modify, and then note some of the tools you could […]

Who doesn’t like infographics? Infographics are not only engaging and easy to share via social media, but they provide data visualization for content that would otherwise be information overload. The financial services industry is complex and often a rapidly changing industry with new technology innovations and banking strategies. I thought I would take the opportunity […]

This year was Perficient’s first year exhibiting at BAI Retail Delivery and there was a lot to take in from the event!  As we prepared for the conference and I worked on messaging, we knew our financial services technical capabilities were in-tune with the major topics being discussed at BAI. What we were suprised by was the […]

Ah, October. What is not to like? The nice brisk autumn air, pumpkins everywhere and Halloween to give us a scare (yup, I’m also a poet!!). But this October we have yet another thing to look forward to. This October, Medicare will begin to reward hospitals that provide high quality care for their patients through […]

The Wall Street Journal has an article posted an article on a topic we’ve been addressing here on the Financial Services blog around social media and customer service. Frustrated by the 40 minutes she spent on hold with Citibank customer service, Stacy Small tweeted her displeasure. To her surprise, a Citibank agent tweeted right back. […]