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Zach Zalowitz

Zach Zalowitz is considered one of the leading voices in the post-purchase experience space, and has an expertise in order management solutions in the market. Prior to Perficient, he was VP of Digital Technology and Digital Experience at Foot Locker where he oversaw a global team of digital experts focused on the website and mobile app experience. He writes often on the state of digital experience online and instores, and all the parts of the customer journey in between.

Blogs from this Author

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Building an Airtight Business Case for Order Management Optimization

Your order management system sits at the critical intersection of customer experience and operational efficiency. But when it comes to justifying an investment in a new platform, you can’t rely on vague promises of improved service levels alone.  Our recent research study revealed that C-suite decision makers prioritize cold, hard financial metrics when evaluating order […]

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Navigating B2B Roadmaps: Prioritizing OMS for Enhanced Inventory Visibility

In B2B commerce, establishing a robust IT roadmap is akin to charting a course through turbulent waters. There are hundreds of permutations on how to proceed with sequencing, and your capital investment and ROI discussion is only part of the equation. Many companies find themselves unsure of whether to first implement Product Information Management (PIM) […]

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The Power of Precise Delivery Dates: How to Boost Sales and Customer Satisfaction

Providing accurate estimated delivery dates on your website is more than just a nice-to-have feature – it’s a crucial sales and customer experience driver that can significantly impact top-line sales while controlling bottom-line costs. The Delivery Date Difference Research shows that buyers who are given accurate delivery timeframes upfront are 7% more likely to complete […]

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The Crucial Steps to Success: Preparing for an Order Management Project

Embarking on an order management project is a significant undertaking for any organization. It involves not only implementing new systems but also reshaping processes and workflows. The success of such projects hinges on meticulous preparation, particularly in terms of collecting and categorizing requirements and effectively managing the associated change. In this article, we will delve […]

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Navigating Store Fulfillment Challenges

The rise of omnichannel operations has redefined the landscape, placing new demands on the roles of VP of Supply Chain, VP of Store Operations, and Directors of Omnichannel Operations. The introduction and expansion of same-day delivery services have particularly spotlighted the intricate balance between customer expectations and operational feasibilities. This article delves into the nuances […]

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Omnichannel Operations: What is it, and do you need an “OO” Team

In the rapidly evolving landscape of retail and e-commerce, businesses are increasingly adopting an omnichannel approach to ensure a cohesive and seamless customer experience across all touchpoints. This strategy requires a highly coordinated operations team, capable of managing complex interactions and data flows between various channels, from online storefronts to physical retail locations and beyond. […]

Defining The Issue At Hand

From Mainframe to Modern: How to Navigate legacy OMS Technology Transformations

In the whirlwind world of commerce, staying one step ahead is the name of the game. But there are still many brands that are straddling old-school mainframe tech. It’s like trying to run a marathon in flip-flops! Upgrading to the latest tech architecture can feel like a giant leap, but the agility and business outcomes […]

Online Shopping And E Commerce Technology Concept, Shopper Using Computer Laptop To Input Order With Trolley Credit Card Delivery Truck.

eCommerce is Dead, Long Live Commerce

eCommerce has transcended its traditional boundaries set over twenty years ago, morphing into a holistic experience that extends far beyond mere online transactions. This recent transformation has been fueled by the integration of Artificial Intelligence (AI) into the Commerce ecosystem, propelling the industry into a new era of personalized, intelligent, and immersive shopping. Holistic commerce […]


Order Routing, Beyond Rules: Embracing Data-Driven Intelligence in Fulfillment Optimization

The Three Options: Heuristics, ML, and Hybrid Models 1. Heuristics: Rules-based, optimized for simplicity and well-defined strategies. 2. Machine Learning (AI): Data-driven, dynamic decision-making based on real-time patterns. 3. Hybrid Model: Combines heuristics to limit options and AI for optimization within that subset. The Power of Heuristics In the realm of Order-Management Solutions (OMS), the […]

there are a few technologies you need to have in place to start your unified commerce journey.

What Does Ryan Gosling Have to do With the ‘ERP vs. OMS’ Conversation?

There’s a somewhat famous scene in The Notebook movie where Ryan Gosling asks Rachel McAdams’s character, “What do you want?” and her reply is, “It’s not that simple” — In the decision to keep an ERP and add OMS functions vs. solving Commerce challenges with an OMS (with an ERP!) there is no simple answer either. […]

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Where is the OMS Market Going?

Businesses are increasingly looking to innovative solutions that streamline their operations. One critical aspect of business operations is order management, which plays a pivotal role in ensuring customer satisfaction and efficient supply chain management. The future state of commercial order management systems promises to revolutionize this essential function, solving current problems while expanding capabilities to […]

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The Commerce Chameleon: Why no one organization ‘owns’ order-management

The ‘Unowned’ Function: Order Management in Commerce In the intricate and multifaceted world of Commerce, the order management function plays a pivotal role. However, unlike many other functions within a company, order management doesn’t typically get ‘owned’ by one core group. Instead, it remains a shared responsibility, and for good reasons. In this blog, we’ll […]

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