Scott Watson

Previously, I highlighted three steps a company must take to unlock the business value of Microsoft Office 365 (O365). In the final blog of this series, I explain how to get started with O365 and implement true change. Organizations must continue to transform to keep up with, or exceed, customer, business, and employee expectations. As […]

In my last blog, I highlighted the first three steps a company must take to unlock the business value of Microsoft Office 365 (O365). In this blog, I highlight the next three steps to unlock the value of O365. Establish a Measurement Plan As the adage goes, “If you can’t measure it, you can’t manage […]

Previously, I analyzed the key to unlocking the business value of Microsoft Office 365 (O365). In this blog, I highlight the first three steps a company must take to unlock the business value of O365. Match Business Needs/Priorities to O365 Solutions First, it is important to determine where the business value of O365 lies, which […]

Previously, I discussed the business value of Microsoft Office 365 (O365). In this blog, I breakdown the key to unlocking the business value. Business value is, for the most part, untapped or “locked” because behavior change is typically left to chance. Furthermore, O365 ROI models typically have a three-year projection. However, by specifically focusing on […]

There may not be sufficient empirical research or metrics to demonstrate how using Microsoft Office 365 (O365) contributes directly to business value in a measurable way. However, there are cases in which evidence suggests that purposeful, focused adoption and usage of O365 can contribute significant business value. A comprehensive review of how O365 impacts business […]

In my last blog, I explored where Microsoft Office 365 (O365) provides value. In the final blog of this series, I debunk misleading assumptions associated with the business value of O365. There may also be some potentially misleading assumptions about O365: O365 is ”just a tool” The decision to migrate to O365 is typically driven […]

My last blog deciphers how Microsoft Office 365 (O365) promises business value. This blog explores where O365 provides value. Microsoft Office 365 was made available in June 2011 and has maintained its goal of being a catalyst for changing how people work in an increasingly digital economy. For example, Microsoft’s current CEO, Satya Nadella, certainly […]

Previously, I discussed how user adoption impacts the business value of Microsoft Office 365 (O365). In this blog I decipher how O365 promises business value. The decision to use O365 is made for a number of reasons. According to Gartner research, approximately 70% of survey respondents indicated “licensing or costs” and “shifting workloads to the […]

The digital dexterity of the workforce will be a significant driver of competitive advantage (or disadvantage, in the case of digital deficiency) for the foreseeable future. So, helping employees productively use new cloud office workloads can be a key element of a digital dexterity plan. Microsoft applications have become such a fixture in our daily […]

This blog series explores how change management can and should pay for your next project. Previously, I discussed how OCM paid for an ERP implementation. In this final post we look at three ways to accelerate value in transformation. Explicitly tie change management to business value (e.g., include business case analyses) Use change management to […]

This blog series examines how change management can and should pay for your next project. My last post outlined the steps to develop behavior change. In this post I discuss how OCM can pay for an ERP implementation. Challenge and Opportunity A multi-state, utility company identified its purchase-to-pay (P2P) process as a candidate for value […]

This blog series examines how change management can and should pay for your next project. My previous post, I discussed how behavior change leads to value. In this post I dive into the steps to develop behavior change. Changing behavior starts with defining value and identifying the key performance indicators (KPIs) that can tell stakeholders […]