Melody Smith Jones

Last week I came across this article entitled Top 10 EMR Installation Mistakes by Pete Rivera of Healthcare Informatics. Overall, this was a great list, but I was particularly struck by the second item listed in this top 10: We deal with this topic a lot in our practice. Many healthcare organizations invest heavily in […]

Here at Perficient, we love getting social in healthcare technology. Last February our first edition of Getting Started in Social Media for Health IT was released during the week of HIMSS and became one of our most popular white papers to date. This white paper was the perfect antidote for those eager to dip their […]

Last Thursday Perficient held a webinar led by Curtis Mahanay who is a Senior Functional Consultant and accountant. The webinar was entitled, “Deeper Insight into Financials with a Driver-Based Cost & Profitability Model“. He presented on the important topic of turning data into information that capital intensive organizations, like hospitals, can use to maintain efficiency, […]

Technologies such as mobile health, telehealth, and social portal solutions are making great waves in healthcare organizations around the world. Gone are the days where a patient needed to go to the doctor’s office to get important care. As uses for these technologies increase, and this data is integrated across the care continuum, the Healthcare […]

Faster analysis and decision making can create a powerful strategic advantage.  Enterprise Performance Management (EPM) can be used as a powerful diagnostic tool through the use of automated scorecards and dashboards.  A company can identify potential flaws and short-comings in the cause-and-effect relationships that drive company performance.  Reaction times can be cut from hours and […]

The U.S. healthcare system is run by highly talented people that are using outmoded forms of communication. Many clinicians still use paper files and faxes to communicate and lack the basic infrastructure to communicate efficiently regarding critical care decisions. As health insurance companies and health providers struggle with efforts to control costs, reduce administration and […]

The customer-centric scorecard provides managers with the vital customer data that drives performance.  Using the scorecard and dashboards, managers are not only able to watch the long term trends in customer data, but they can also be alerted when shifts and changes in the customer base require action.  Enterprise Performance Management (EPM) creates additional value […]

Preventive medical services traditionally occur within a conglomerate of divergent clinical care settings. When these systems are integrated to become fully interoperable, Health IT can be a catalyst for disease-management programs by 1) promoting preventive medicine services and 2) reducing the costs associated with these critical healthcare services overall. Strategic opportunities in preventive medicine include: […]

In order to create a customer-centric organization that capitalizes on the power of Business Intelligence, companies must identify the goals they would like to achieve and incorporate them into a formal business strategy.  The strategy map found in the balanced scorecard approach is a widely-used method for achieving this challenging task. Ultimately, understanding your customers […]

When we think of a Health IT project like Health Information Exchange, many focus on the technology-oriented aspects of designing, selecting, implementing, and managing a technology project. However, Health IT should ultimately be driven by the clinical goal of ensuring that the appropriate level of care is provided to patients in a timely manner. By […]

In this competitive business marketplace, organizations face increased pressure to forecast business conditions that allow employees to react and drive value from data.  How a company evaluates employee performance has a strong impact on behavior.  Even a company replete with intrinsically motivated employees can fail to be successful if management does not provide employees with […]

The one-to-one communication solutions provided by CRM have been the answer to an increasing number of issues faced by the healthcare industry. CRM can be used to improve care delivery, lower costs, and increase loyalty among the key stakeholders most necessary to organizational success. This is particularly true in light of the growing physician shortage, […]