Michael Porter

Embedding Watson in a software platform gives you a chance to create a “great marriage.” Four companies are doing this well: DXC and Customer Care SAP Ariba for Procurement LivePerson with RBS for Customer Care Salesforce and Watson with Orange Bank for Customer Care DXC and Customer Care DXC isa combination of CSC and HP […]

Watson and Cloud David Kenny, SVP of IBM in Watson and Cloud Three things to think about: Reimagine your workflows Enterprise version of AI needs to deal with security, transparency, etc. IBM works with Salesforce, Workday, and Box. Want to make it easier for every developer. That why we extend Watson Services with Apple CoreML […]

This keynote looked at AI’s progress in cultivating new knowledge in the enterprise and in transforming critical industries like healthcare, telecommunications and financial services. IBM’s Dr. John Kelly and David Kenny and special guests examined the underlying complexities of developing new AI technologies and how forward-thinking leaders are using AI to reimagine workflows within their […]

At IBM Think 2018, Ginni Rometty interviewed three different CEOs about what they are doing in this inflection point. They are: CEO and Chairman of Verizon President of the IBM – Maersk joint venture CEO Royal Bank of Canada Verizon: Lowell McAdam, Chairman and CEO of Verizon Question: Talk about this industry. Every day someone […]

In her opening IBM Think 2018 keynote, IBM CEO Ginni Rometty started by thanking the band and all the 30,000+ attendees. This is a moment that happens about every 25 years when business and technology change at the same time. It has the potential to change everything. In the past 60 years, change occurred that […]

Information Week has an article on how Digital Transformation is Advancing.  The article notes the always ongoing effort to digitize everything.  Info Week stresses “digitzing the core” which is to say, make every process and system digital.  I like the statistics they put up from a study of 1,000 senior IT and business leaders. At […]

At IBM Think 2018, Shantenu Agarwal, Lead Offering Manager for Visual Recognition and Donna Dillenburger, IBM Fellow, spoke on using AI for Good, Addressing Global Challenges with Visual Recognition. They highlighted a variety of ways in which IBM teams use visual recognition to combat issues around sustainability and fraud. AI and Social Good Statistic: 1.2 […]

Kalman Gyimesi, IBM Automotive Marketing Leader, presented on the future of connected cars. He spoke about its future and how cars need to become indispensable as they understand and anticipate drivers dependencies. Note: IBM will have some big automotive announcement in this area tomorrow. Today’s Discussion Automakers are overwhelming consumers with technology. Data and software […]

IBM Think 2018 speakers Brian Loveys and Vivian Lee outlined the upcoming roadmap for Watson Conversation. It’s all part of the Watson Conversation Service, which you can embed in a wide range of sites and apps. Highlights from the session:  Today Have had Watson Conversation and Watson Virtual agent. They are being merged into one […]

At IBM Think (#think2018), David McBride, director of Product Management, Watson Customer Experience Analytics at IBM, and Sharon Nei, senior product manager at IBM Customer Experience Analytics, spoke in the session, “Watson Customer Experience Analytics: Know Your Customers Better Than They Know Themselves.” The program and offering managers gave insight into what’s coming with Watson Customer Experience […]

Among many trends, AI’s continuing rollout and use in the enterprise ranks near the top. I recently read an article in CMO.com on their Six Artificial Intelligence Predictions.  I wanted to highlight what they said and react to it myself based on what we are seeing in the market.  It’s worth it to read what […]

As you would expect at a consulting firm, we get a lot of questions on artificial intelligence and machine learning. Of course, Perficient provides a wide range of services around these types of capabilities. All too often, companies seem to appoint someone to a position with AI in the title and call it good. That […]