Lora-Lee Pond, Author at Perficient Blogs
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Lora-Lee Pond

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Callback or Voicemail: What’s the Best CX for Your Contact Center?

Hello, 1980 called, they want their Voicemail back… In the 70s we started using Voicemail in the work place, it gained momentum and reached popularity in the 80s but by 2012 it was in decline. (Information found on Google!) While businesses grow and evolve; they find more effective ways to communicate in the moment and […]

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