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Lara Keenan

Lara Keenan is a Senior Technical Writer and Trainer for Customer Engagement Solutions. Her background covers several industries, including non-profit governance and ethics consulting, library and information science management, career and post-secondary education counseling, mediation and conflict management, and post-secondary/adult education.

Blogs from this Author

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Amazon Connect, Contact Centers, and the Five Pillars of Effective Customer Engagement

We are excited to announce that Perficient and AWS are partnering to offer an insight-filled, interactive workshop on Amazon Connect on May 25th at noon CDT – register here. This virtual workshop will help transform your thinking around designing contact centers that engage customers through the Five Pillars of Effective Customer Engagement: Customer Support, Analytics, […]