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Andrew ODriscoll

Blogs from this Author

Perficient Named a Salesforce Fullforce Service Cloud Master

We are proud to announce that Perficient, a Platinum Cloud Alliance Partner, has been recognized as a Fullforce Service Cloud Master, a program recognizing Salesforce partners with proven expertise delivering industry and cloud-specific services and solutions for customers. Perficient was selected to join this elite program based on its proven customer service expertise and excellent client track record […]

Fireside Chat: Apollo Endosurgery’s Rx for Cloud Success

  The life sciences and healthcare industries are no exception to the rise of the “Connected Customer” and the next wave of opportunities are at hand. Patient/physician engagement, agility, regulatory requirements, and product development are just a few of the business challenges these industries face. As a result, successful companies are turning to the cloud to respond to near-term challenges, develop long-term […]

Perficient named a platinum partner

Perficient is the newest US based Platinum Partner, achieving the Platinum level as a result of their strong performance over the first part of 2014. The Cloud Alliance Program tiers partners according to strict criteria such as the number of certified people, sales performance, and customer satisfaction. On a personal level having been part of […]

Create A Patient Portal Using Salesforce Communities

When I think of major healthcare trends one of the most interesting is that of connected health, the idea that healthcare delivery uses technology to deliver patient care outside of the hospital or doctor’s office. Patient – doctor interactions can now extend past visits to a more engaging ongoing relationship with providers, where patients have […]

Salesforce Chatter Communities replacing Salesforce Portals?

Perficient is incredibly excited to see the continued investment makes in Salesforce Chatter, Salesforce Service Cloud, and the platform. These innovations provide our customers new ways to engage with employees, customers, partners, and the public at large. What does the announcement of Salesforce Chatter Communities have on the future direction of the Salesforce Customer Portal and Salesforce Partner […]

So many enterprise social networks: Which one is right for you?

Enterprise social networks have been a welcomed innovation that gives companies the ability to improve how they engage with their employees, customers, and partners. When these networks are truly integrated within business applications, where people actually do their work, this is simply more than a new feature. It represents a fundamental shift from a record centric […]

Cloud solutions adoption: a lot like soap box carts.

When it comes to cloud solutions, do any of these statements sound familiar? “Moving to the cloud is easy. All you need is connectivity and a credit card to get started.” “Moving to the cloud was easy, but now that it’s actually providing value to our company, IT and procurement want to control it. I’m […]

Salesforce Best Practices: Examples from code to clicks!

In a prior blog we discussed how to decide between custom development (“code”) and using native Salesforce configuration (“clicks”). Practically speaking it’s not a decision of using one or the other but a question of degrees. This post illustrates three Perficient client examples, each highlighting varied amounts of custom development ranging from high to […]

How to decide between Salesforce clicks and code?

“Clicks — not code” is one of’s catchy phrases. It drives home the message that you can do a lot with to deliver rich functionality before resorting to custom development. But many people (from companies and implementation firms alike) are still unaware of when best to use custom development and when best to […]

Customer Relationship Management Tips: Turn off the radio, please.

In San Francisco, where it’s hard to get a cab, there’s a car service I often use as an alternative. It’s called Uber. It’s not that much more than a cab. But it’s a heck of a lot faster, and it’s convenient, and it’s always available. It’s Mobile: With a few clicks on my iPhone […]

Top 3 Reasons For Poor Salesforce Portal Adoption

The good news: You bought Salesforce Partner Portal You found it incredibly easy to set up a basic portal implementation The bad news: You are not getting the portal adoption by your partners that you expected

The Force Is With Many: A Reflection on Six Years with Salesforce

After a brief hiatus from blogging, I thought I’d use this post as an opportunity to indulge a little. So I’d like to take some time to reflect on how far has come in the past six years, and how we’ve seen companies benefiting from it. Marc Benioff’s favorite accolade is “it’s amazing,” and […]