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Andrew ODriscoll

Blogs from this Author

Perficient Named a Salesforce Fullforce Service Cloud Master

We are proud to announce that Perficient, a Platinum Cloud Alliance Partner, has been recognized as a Fullforce Service Cloud Master, a program recognizing Salesforce partners with proven expertise delivering industry and cloud-specific services and solutions for customers. Perficient was selected to join this elite program based on its proven customer service expertise and excellent client track record […]

Fireside Chat: Apollo Endosurgery’s Rx for Cloud Success

  The life sciences and healthcare industries are no exception to the rise of the “Connected Customer” and the next wave of opportunities are at hand. Patient/physician engagement, agility, regulatory requirements, and product development are just a few of the business challenges these industries face. As a result, successful companies are turning to the cloud to respond to near-term challenges, develop long-term […]

3 Ways Traditional Manufacturers Use Salesforce

Nine years ago when I started in the ecosystem the majority of companies using Salesforce were early adopters from the high-tech ranks. Since then, we’ve seen customers across multiple industries trust Salesforce to solve their business challenges. One of these industries is traditional manufacturing, which I see increasingly using Salesforce to help run and modernize their business. For […]

Perficient named a platinum partner

Perficient is the newest US based Platinum Partner, achieving the Platinum level as a result of their strong performance over the first part of 2014. The Cloud Alliance Program tiers partners according to strict criteria such as the number of certified people, sales performance, and customer satisfaction. On a personal level having been part of […]

What the and Microsoft partnership means for customers

Marc Benioff said “Today is about putting the customer first” when talking about and Microsoft announcing a partnership to connect applications and platform with Microsoft Office and Windows. If it is truly about the customer, what does it mean for customers? Access Salesforce on Windows Devices Using two solutions –  Salesforce1 for Windows and Windows Phone […]

CRM and EMR: Close in name, different in purpose

These two acronyms share two of the same letters but are very different in their purpose and history. We share a perspective on how customer relationship management (CRM) and Electronic Medical Record (EMR) systems combined can be invaluable at what they do best and result in the best of both worlds for providers and patients. […]

Create A Patient Portal Using Salesforce Communities

When I think of major healthcare trends one of the most interesting is that of connected health, the idea that healthcare delivery uses technology to deliver patient care outside of the hospital or doctor’s office. Patient – doctor interactions can now extend past visits to a more engaging ongoing relationship with providers, where patients have […]

Moving beyond “sales” to “community” using Salesforce

At Perficient,  we live what we sell. We have long seen the value of Salesforce and the cloud in general to impact a company and its community of partners, customers, and the public. When we think about our business we use Salesforce as the anchor technology  to serve these communities. What started in 1999 as a simple […]

Perficient 2013 Predictions (The Company) The juggernaut will continue at its current breakneck speed Service Cloud will approaches a $750m annual run rate, with much of the growth coming from RightNow, Siebel, and Zendesk replacements and Workday will create a stronger partnership Salesforce (The Product) Socially oriented applications –, Salesforce Chatter Communities, and Chatter […]

Salesforce Chatter Communities replacing Salesforce Portals?

Perficient is incredibly excited to see the continued investment makes in Salesforce Chatter, Salesforce Service Cloud, and the platform. These innovations provide our customers new ways to engage with employees, customers, partners, and the public at large. What does the announcement of Salesforce Chatter Communities have on the future direction of the Salesforce Customer Portal and Salesforce Partner […]

So many enterprise social networks: Which one is right for you?

Enterprise social networks have been a welcomed innovation that gives companies the ability to improve how they engage with their employees, customers, and partners. When these networks are truly integrated within business applications, where people actually do their work, this is simply more than a new feature. It represents a fundamental shift from a record centric […]

Service Cloud: It’s about a support experience, not just cases

We’ve written a lot about Salesforce Service Cloud and service cloud trends in our blog this year. As we wind down the year and with many more service cloud implementations under our belt, we continue to see an unmistakable trend in how customer issues are resolved. The change is due to the parallel forces of […]

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