Healthcare organizations are managing many challenges at once: consumers expect digital experiences that feel as personalized as other industries, fragmented data in silos slows strategic decision-making, and AI and advanced technologies must integrate seamlessly into existing care models.
Meeting these demands requires more than incremental change—it calls for digital solutions that unify access to care, trusted data, and advanced technologies to deliver transformative outcomes and operational efficiency.
IDC Market Glance: Healthcare Ecosystem, 4Q25
We’re proud to share that Perficient has been included in the “IT Services” category in the IDC Market Glance: Healthcare Ecosystem, 4Q25 report (Doc# US54010025, December 2025). This segment includes systems integration organizations providing advisory, consulting, development, and implementation services, as well as products or solutions.
We believe this inclusion reinforces our expertise in leveraging AI, data, and technology to deliver intelligent tools and intuitive, compliant care experiences that drive measurable value across the health journey.
We believe this commitment aligns with critical shifts IDC Market Glance highlights in its latest report, which emphasizes how healthcare organizations are activating advanced technology and AI. IDC Market Glance shares, “Health systems and payers are moving more revenue into value-based care and capitated risk, pushing tech buyers to favor solutions that improve quality metrics, lower total cost of care, and help hit incentive thresholds.”
As the industry evolves, IDC predicts: “Technology buyers will likely favor vendors that align revenue models to customer risk arrangements, plug seamlessly into large platforms, and demonstrate human-centered design that supports clinicians rather than replacing them.”
To us, this inclusion validates our ability to help healthcare organizations maximize technology and AI to drive transformative outcomes, power enterprise agility, and create seamless, consumer-centric experiences that build lasting trust.
Intelligent Solutions for Transformative Outcomes
These shifts are actively transforming the healthcare ecosystem, challenging leaders to rethink how they deliver care and create value. Our partnerships with leading organizations show what’s possible: moving AI from pilot to production, building interoperable data foundations that accelerate insights, and designing human-centered solutions that empower care teams and improve the cost, quality, and equity of care.
Easing Access to Care With a Commerce-Like Experience
We helped Rochester Regional Health reimagine its digital front door to triage like a clinician, personalize like a concierge, and convert like a commerce platform—creating a seamless experience that improves access, trust, and outcomes. The mobile-first redesign introduced smart search, dynamic filters, and real-time booking, driving a 26% increase in appointment scheduling and saving $79K+ monthly in call center costs. As a result, this transformative work earned three industry awards, recognizing the solution’s innovation in accessibility, engagement, and measurable impact on patient care.
Consumers expect frictionless access to care, personalized experiences, and real-time engagement. Our recent Access to Care Report reveals more than 45% of consumers aged 18–64 have used digital-first care instead of their regular provider—and 92% of them believe the quality is equal or better. To deliver on consumers’ expectations, leaders need a unified digital strategy that connects systems, streamlines workflows, and gives consumers simple, reliable ways to find and schedule care.
Explore how our Access to Care research continues to earn industry awards or learn more about our strategic position on find care experiences.
Empowering Care Ecosystems Through Interoperable Data Foundations
We helped a healthcare insurance leader build a single, interoperable source of truth that turns healthcare data into a true strategic asset. Our FHIR‑enabled solution ingests, normalizes, and validates data from internal and external systems and shares a consolidated, reliable dataset through API connectors, gateways, and extracts, grounded in data governance. Ultimately, this interoperable data foundation accelerates time to market, minimizes downtime through EDI and API modernization, and ensures the right data reaches the right hands at the right time to power consumer‑grade experiences, while confidently meeting interoperability standards.
Discover our platform modernization and data management capabilities.
Accelerating Member Support With Human-Centered GenAI Innovation
We helped a leading Blue Cross Blue Shield health insurer transform CSR support by deploying a natural language Generative AI benefits assistant powered by AWS’s AI foundation models and APIs. The intelligent assistant mines a library of ingested documents to deliver tailored, member-specific answers in real time, eliminating cumbersome manual processes and PDF downloads that previously slowed resolution times. Beyond faster answers, this human-centered solution accelerates benefits education, equips agents to provide relevant information with greater speed and accuracy, and demonstrates how generative AI can move from pilots into core infrastructure to support staff rather than replace them.
Read more about our AI expertise or explore our human-centered design services.
Build Your Scalable, Data-Driven Future
From insight to impact, our healthcare expertise equips leaders to modernize, personalize, and scale care. We drive resilient, AI-powered transformation to shape the experiences and engagement of healthcare consumers, streamline operations, and improve the cost, quality, and equity of care.
We have been trusted by the 10 largest health systems and the 10 largest health insurers in the U.S., and Modern Healthcare consistently ranks us as one of the largest healthcare consulting firms.
Our strategic partnerships with industry-leading technology innovators—including AWS, Microsoft, Salesforce, Adobe, and more—accelerate healthcare organizations’ ability to modernize infrastructure, integrate data, and deliver intelligent experiences. Together, we shatter boundaries so you have the AI-native solutions you need to boldly advance business.
Ready to Turn Fragmentation Into Strategic Advantage?
We’re here to help you move beyond disconnected systems and toward a unified, data-driven future—one that delivers better experiences for patients, caregivers, and communities. Let’s connect and explore how you can lead with empathy, intelligence, and impact.
