In this episode of the “What If? So What?” podcast, Jim Hertzfeld talks with Brian Solis, a renowned futurist, author, and the head of global innovation at ServiceNow. Brian’s work has been instrumental in shaping digital strategies and customer experience strategies for many organizations. In this episode, He shares insights from his latest book, “MindShift,” and discusses the evolving landscape of leadership and innovation.
Brian’s journey began in Silicon Valley in the 90s, and since then he has been at the forefront of understanding technology trends and their impact on human behavior. In his new book, Brian emphasizes the importance of self-awareness, cognitive bias, and the explores the importance of self-awareness, cognitive bias, and explains how the beginner’s mindset can drive business transformation
Brian explains how storytelling can inspire creativity and imagination and help leaders envision and communicate a better future for their organizations. He also highlights the impact of Generative AI on business transformation and the need for leaders to embrace new technologies to stay ahead of the curve.
Listen now to the “What If? So What?” podcast to learn more about the evolving role of leadership and the impact of Generative AI on the future of work.
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Meet our Guest
Brian Solis, Head of Global Innovation, ServiceNow
Brian Solis is the Head of Global Innovation at ServiceNow, a nine-time best-selling author, international keynote speaker, and digital anthropologist. Recognized by Forbes as “one of the more creative and brilliant business minds of our time” and by ZDNet as “one of the 21st-century business world’s leading thinkers,” Brian is a thought leader on innovation and transformation.
In his latest book, “Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future,” Brian shares empowering insights from his career and inspiring leaders to embrace change and drive progress. His message: the time to change the world is now, and it starts with you.
Connect with Brian
Meet the Host
Jim Hertzfeld is Area Vice President, Strategy for Perficient.
For over two decades, he has worked with clients to convert market insights into real-world digital products and customer experiences that actually grow their business. More than just a strategist, Jim is a pragmatic rebel known for challenging the conventional and turning grand visions into actionable steps. His candid demeanor, sprinkled with a dose of cynical optimism, shapes a narrative that challenges and inspires listeners.
