In the latest episode of the “What If? So What?” podcast, Ron Gaines, senior manager of marketing technology and analytics at Sunbelt Rentals, joins us to discuss the company’s approach to driving customer success. Ron shares how Sunbelt Rentals is committed to ensuring that every interaction delivers real value to the customer.
Ron highlights the importance of aligning sales and marketing efforts to provide a seamless and consistent customer experience. By leveraging data and analytics, Sunbelt Rentals can adapt quickly to meet its customers’ evolving needs. Ron delves into how the company listens to customer feedback and uses it to enhance its services, ensuring it remains a leader in the industry.
Tune in to hear more about how Sunbelt Rentals is setting new standards in customer success and the innovative strategies it is using to stay ahead in a competitive market.
Listen now on your favorite podcast platform or visit our website.
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Meet our Guest
Ronald Gaines, Senior Manager of Marketing Technology and Analytics, Sunbelt Rentals
Ronald Gaines is the senior manager of marketing technology and analytics at Sunbelt Rentals, where he strategically and tactically guides people, processes, and technology to enhance the customer experience and drive business performance through cutting-edge digital capabilities.
A recognized expert and thought leader in digital transformation, customer experience, digital marketing, and marketing automation, Ronald excels in translating data into actionable insights that elevate customer experiences and business outcomes.
Ronald is the go-to authority for organizations seeking to unlock their full potential through exceptional customer engagement. His passion for people extends beyond his professional role—he is a dedicated mentor, committed to giving back and sharing his wealth of knowledge and practical expertise.
Connect with Ron
Meet the Host
Jim Hertzfeld is Area Vice President, Strategy for Perficient.
For over two decades, he has worked with clients to convert market insights into real-world digital products and customer experiences that actually grow their business. More than just a strategist, Jim is a pragmatic rebel known for challenging the conventional and turning grand visions into actionable steps. His candid demeanor, sprinkled with a dose of cynical optimism, shapes a narrative that challenges and inspires listeners.
