Carolina Cansino has more than 18 years of IT experience, and during that time, she has spent 13 years working in the financial services industry. She is hard-working, caring, collaborative, and always going the extra mile for her clients and colleagues. Carolina is based in Mexico where she contributes to the vibrant and welcoming office culture. She is an active participant in work and social events, including volunteering with Tecnológico de Monterrey and leading a weekly Agile guild, which in turn motivates everyone around her.
We recently had the opportunity to sit down with Carolina and learn about her experience at Perficient, her career journey, and much more. She shared insightful anecdotes and pertinent advice that is sure to inspire anyone!
Can you please tell us more about your role at Perficient?
I’m currently assigned with a financial services client to improve and enhance their systems and data relating to collateral management. I’m part of an Agile team with a mix of Perficient colleagues and people working directly for the client. Perficient has a big presence with this client in different areas of the business, which has allowed me to work in a variety of areas, including client reporting and trading. I enjoy learning about different areas of the business while building rapport and trust with the client. This gives our team the opportunity to better understand our client’s pain points, provide feedback, and offer better solutions.
What do you enjoy most about the project you’re working on?
My team. Everyone is very smart, and I’m able to learn from my team members how the system works behind the scenes. This is super useful when translating technical language and systems to the business side. We have a great team made up of developers, QA, the product owner, and another business analyst making it a dream team!
Another element that I like about this project is the clear line between our work and the impact it has on the client. I can see the value and get instant feedback about how our team’s dedication makes our client’s job easier, and that is always great to hear.
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How do you explain your job to family, friends, or children?
I normally say that I am a bridge, or a translator, between what the business wants and how our team can make that happen. The client will come to me and explain what they hope to achieve, and I collaborate with the developers and the rest of the team to make that a reality. There’s normally some back and forth, so I need to have knowledge of both areas. It’s the best of both worlds!
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Whether big or small, how do you make a difference for our clients, colleagues, communities, or teams?
I make a difference for the people I work with. Ever since the beginning of my career, I have had the fortune of working with very strong and smart women that have taught me the way. Now that I’m in a position to teach others, I really enjoy mentoring. I try to give a different perspective, answer questions, and instill confidence in others. I’ve noticed that a lot of people have the right knowledge, but if someone doesn’t give you the confidence to do it or say it out loud, you may be shyer to do so. I really like to help people grow and provide support as my way of paying it forward.
I participated in Perficient’s Leading with Impact program, which provided me the opportunity to connect with a cohort of Perficient colleagues across the organization to learn and share insights to become a better leader. I’m always looking for better ways to communicate and help others, and this type of training was beneficial to growing my leadership skills and understanding different points of view.
One of my main takeaways is to have an open mind. Perficient is a global company, and I get to work with people from different regions who all have unique life experiences and perspectives. It was enlightening to place myself in other people’s shoes, which inspired me to consider how they might like to receive feedback and be recognized. The program gave me a lot of new ideas, and I will continue to seek new learning and growth opportunities.
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Have you had any milestone moments in your career at Perficient?
I’ve had a few, but most recently I was recognized by my client’s Business Analysts Community of Practice for all my efforts. They started this initiative to nominate and recognize someone quarterly, and I was not expecting to receive this recognition at all. It felt so great because I received a lot of positive feedback from the other business analysts on how the way I do my job makes a difference. I was humbled that so many people felt motivated to nominate me, and it meant a lot to know that my efforts are making a difference.
What advice would you give to colleagues who are starting their career with Perficient?
Don’t be afraid to ask questions. It’s always better to ask questions early than to let them pile up. When you display genuine curiosity, people will normally lend a helping hand. Also, don’t be afraid to be yourself and let your personality shine. If you can communicate confidently, it will get your point across better.
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What are you passionate about outside of work?
I am a mother to a six-year-old, and I love seeing him grow and learn. It’s always fun to see him be curious, ask questions, and just be himself. He teaches me more than I can teach him.
I also really like theater. I am part of a theater group within my local community where I attend weekly performing classes. I’ve performed a monologue, participated in an improv event, and started rehearsing for our upcoming play.
Additionally, I enjoy writing. My writing experience includes the monologue I performed as well as writing short stories for my kid. Some of my other hobbies include aero yoga and reading. I also always prioritize time for myself and my family because that makes me happiest and feel complete.
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