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It’s Time to Focus on Post-Digital Transformation in Banking

This is the time of year when banks think about what strategies and investments to pursue in the coming year. And while retail and commercial banking is a complex, global industry driven by a combination of local-market macroeconomics, regulatory regimes, competitive forces, and customer behavior, the digital transformation strategies banks pursued for many years were […]

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Wealth Management Firms Are Starting to Figure Out Mobile Apps

J.D. Power announced that three wealth management firms, Charles Schwab, Wells Fargo, and Edward Jones, received high customer satisfaction scores on their mobile apps relative to the rest of the brokerage industry. The success seems to come from each firm designing its app to fit the specific needs of its customer base – Charles Schwab’s […]

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Why Are Fintechs Struggling with Banking Regulations?

For all those who think traditional banks will not be able to compete with fintech companies, a federal judge’s ruling in October and the pulling of fintech start-up Robinhood’s bank charter application, which would have allowed it to become a federally insured bank and eliminated the need to partner with other banks, show that it’s […]

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HNW UBS and Credit Suisse Clients to Start Interacting With More Tech

According to InvestmentNews, internal UBS studies show clients with assets between $2 million and $5 million behave more like clients in the lower segment than like high net worth clients. They use more online services rather than client advisers and don’t make use of sophisticated products and service offerings. Starting early next year, clients in […]

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Data Aggregation and Artificial Intelligence in Financial Services

My last blog highlighted security audits and penetration testing. This final blog of the series discusses security data aggregation and artificial intelligence (AI) implementations in financial services. Should a breach occur, gathering log data from all critical security, network, and endpoint devices is key to a forensic investigation to determine how the firm’s defenses were […]

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Security Audits and Penetration Testing in Financial Services

Previously, I discussed the cybercrimes of phishing and the signs it’s happening. This blog will highlight security audits and penetration testing. Given the ever-changing landscape of cybersecurity threats, coupled with the dynamic nature of new hardware and software deployments, it is imperative to perform security audits and penetration testing on a regular and frequent basis. […]

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Drive Company-Wide Solutions in Retirement Services with AI

Previously, I analyzed fraud detection and content management methods, with the assistance of artificial intelligence (AI). In my final post of this blog series, I explain the opportunities artificial intelligence provides to retirement services transformations. For many 401(k) plans, passing ADP/ACP testing can be a very difficult and challenging endeavor, and there can be severe […]

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The Race Continues: Charles Schwab Is Set to Buy TD Ameritrade

Charles Schwab is set to buy TD Ameritrade for $26 billion, which could create a firm with some $5 trillion in client assets, according to a report from Fox Business. The move comes amid pressure on revenues caused by October’s race to zero commissions. No-commission trades are pressuring brokerage firms’ revenues and further emphasize the […]

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Phishing and Cybercrimes in Financial Services

My last blog discussed the benefits of data encryption and application programming. This blog dives into the cybercrimes of phishing and the signs it’s happening. Phishing is a cybercrime in which a target or targets are contacted by email, telephone, or text message by someone posing as a legitimate institution to lure individuals into providing […]

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Fraud Detection and Content Management Efficiencies with AI

My last blog looked at call center optimization and how artificial intelligence (AI) provides an in-depth look into financial advice. In this blog, I analyze fraud detection and content management methods, with the assistance of AI. Fraud Detection In the online and digital world of financial services, fraud has increased and become harder to detect. […]

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Google Is Going to Offer Checking Accounts Next Year

Google is going to offer checking accounts next year. That’s big, and scary, for a lot of banks. A Reuters article provided these salient quotes: “Our approach is going to be to partner deeply with banks and the financial system,” sure thin, general manager and vice-president of payments at Google, told the Wall Street Journal […]

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Data Encryption and Application Programming in Financial Services

Previously, I outlined the how and why of server and endpoint protection. This blog will discuss the benefits of data encryption and application programming. Data Encryption All of a firm’s data should be encrypted both at rest (stored on media) and in flight (in transit on the network). This provides the best protection from a […]

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Server and Endpoint Protection in Financial Services

My last blog explored network infrastructure and proactive measures to take to keep the network secure. This blog analyzes the how and why of server and endpoint protection. In a network context, an endpoint is defined as any computing device that communicates with a network to which is it connected. It includes all of a […]

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Optimize Your Call Center and Financial Advice Methods with AI

Previously, I discussed artificial intelligence (AI) and the benefits it can have when transforming retirement services. In this next post, I look at call center optimization and how AI provides an in-depth look into financial advice. Call Center Optimization Call centers are a necessary evil for financial services organizations, and none feel the pain more […]

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The Importance of Network Infrastructure in Financial Services

Previously, I analyzed the risk of a cyberattack in financial services. This blog explores network infrastructure and proactive measures to take to keep the network secure. While firewalls have been the cornerstone of network security for years, there are newer, much more capable devices now available. These next-generation firewalls (NGFW) are capable of performing the […]

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Digital and AI Helping Financial Firms Gain Customers and Loyalty

We are continuing to see the big financial services firms catching up and in some cases leapfrogging other industries in their use of digital content and artificial intelligence to gain customers and loyalty. UBS recently announced many enhancements to its equity compensation plan services and digital platform, alongside access to personalized advice from a UBS […]

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Initiating a Data Governance Program in Financial Services

Previously, I discussed the components needed to design a data governance strategy. This post will describe in detail, how to initiate the data governance program. The first step in implementing an enterprise data governance program is conducting a comprehensive assessment of all data related policies, processes, standards, repositories, and usage. Determining the major pain points […]

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[Guide] 5 Opportunities to Transform Retirement Services with AI

Financial services back-office processing, particularly in retirement services, has historically been a very labor-intensive and opaque environment. Most organizations have made it a strategic goal to find ways to be more efficient and also to capitalize on the extraordinarily complex data to find trends and insights to better serve their customers. Today, the advanced pattern […]

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Engage Millennials with Better Banking

Exploring what’s essential to consumers is a primary step to gaining, retaining, and cross-selling in the banking industry. However, millennial stereotypes regularly fool financial institutions, botching their marketing strategies with incorrect beliefs. Case in point: it turns out millennials enjoy physical branch visits just as much as Gen Xers and Baby Boomers. Nonetheless, most financial […]

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[Guide] Mitigating Cyberattacks in Financial Services

Cyberattacks and data breaches in financial services firms are more common than in any other industry. In fact, financial services firms fall victim to cybersecurity attacks 300 times more frequently than businesses in other industries and the rate of breaches in the industry has tripled over the past five years. Cyberattacks also cost financial services […]

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