Posts Tagged ‘Financial Services’

FR 2052a

Recent Changes to the FR 2052a Complex Institution Liquidity Monitoring Report

Previously, I discussed the history FR 2052a Complex Institution Liquidity Monitoring Report. My next blog will outline the recent changes to the report. As allowed in the FR’s 2052a guidelines, the Federal Reserve has already requested that monthly filers submit FR 2052a data on a more frequent basis and altered the asset and liquidity thresholds […]

Wow, My Business Is Doing Better Than Ever

Data Is Key Across the Sales Enablement Platform

My previous blog analyzed how technology and the right team can improve your sales enablement program. This blog explores the benefits that data can bring to your sales enablement program. In addition to the technology and having the right teams involved, data – where and how it is sourced, stored, stewarded, refreshed, and enriched – […]

FR 2052a

[Guide] Breaking Down the FR 2052a Complex Institution Liquidity Monitoring Report

The financial crisis of 2008 and 2009 highlighted the need for timely data to identify and monitor liquidity risks at individual firms, as well as in aggregate across the financial system, especially with respect to intra-company flows and exposures within a consolidated institution. Initially addressed through the Liquidity Coverage Ratio test, regulators soon recognized that […]

Young Couple Using Digital Tablet With Their Financial Advisor In The Office.

Are There Digital Strategy Lessons Financial Institutions Can Learn From Other Industries?

The answer is yes, of course there are.  I presented on this topic, along with my colleague Scott Albahary – Chief Strategist for Financial Services here at Perficient and Jim Marous – Co-Publisher of The Financial Brand, to approximately 500 financial services industry folks. As the financial services industry continues to go through its digital […]

Formulating New Business Models

Success Criteria for an Effective Sales Enablement Program

Previously, I discussed the role of sales enablement in investment management. This blog analyzes how technology and the right team can improve your sales enablement program. For a sales enablement program to be successful at its launch and continue to be effective over time, it has to have the right mix of technology tools, and […]

Focus And Dedication Got Her Far

The Role of Sales Enablement in Investment Management

Forrester Research defines sales enablement as “A strategic, ongoing process that equips all client-facing employees with the ability to consistently and systematically have a valuable conversation with the right set of customer stakeholders at each stage of the customer’s problem-solving life cycle to optimize the return of investment of the selling system.” Sales enablement is […]

Investment Management

[Guide] Developing a Thriving Investment Management Sales Enablement Program

In an increasingly virtual and complex business environment, traditional selling and sales management methods at investment management firms don’t cut it anymore. In particular, firms face many challenges, including inaccurate or insufficient contact management data, an incomplete view of sales and transaction data, limited mobile-enabled solutions, and a lack of complete information available for analysis. […]

Connecting Loyalty, Analytics, and Personalization in the Payments Industry

Organizations that love data-driven decision-making suffer from the same challenge. How do we earn trust from consumers to get the right data about them, all in an effort to serve them better? This classic problem of “if I knew more, I could do more” is most easily solvable by the following axiom: “With the correct […]

customer service

How Long is Too Long for a Customer Service Response?

What’s the right amount of time a customer should wait to hear back from a financial services institution? Most people would agree that 5-7 business days is unacceptable. I recently came across the message below from a nationwide mortgage lender and servicer and was shocked to see this response: Customer service isn’t new in financial […]

Intelligent Data Episode 3: Data Trends in AI

[Podcast] Financial Services Trends and Data

COVID-19 has undoubtedly affected financial services trends in 2020 and will continue to do so into 2021. Since the pandemic began, financial services organizations have been responding to the crisis with continuity plans to address everything from bankruptcies to people losing their jobs and ability to pay their bills on time. Now more than ever […]

3 Financial Services Trends We’ll See in 2021

Customer Engagement & Experience This is a topic on everyone’s top 10 trend list for 2021. Historically, the customer engagement and experience in many financial institutions have tended to be very product- or service-focused and can be very dysfunctional across channels. Customers want to have an overall engagement with their financial institution around products and […]

Webinar Card 900x598 Copy

[Webinar Recording] What Financial Institutions Can Learn From Top Brands in Other Industries

It is time to reimagine the traditional banking business model and optimize it for the digital age. Financial institutions that want to remain ahead of their competition must adopt new business processes and implement fresh digital strategies and technologies. By optimizing these digital efforts, companies will increase sales and provide value to their customers. Below […]

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