The world’s largest gathering of insurance innovation, InsureTech Connect (ITC), is right around the corner. And our team of industry experts is excited to connect, collaborate, and address the most pressing business needs of national and regional carriers.
Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event:
- First, data and analytics investments still topped many insurers’ list of operational priorities.
- Second, better-personalized products and experiences were seen as important levers for differentiation, making authentic connections and customer journey insights even more vital for the business.
- Third, insurers were shifting distribution to meet consumers where they choose to interact, elevating embedded insurance as an increasingly important channel.
What Matters Most to Insurers in 2023?
Modernize. Innovate. Disrupt to win in the increasingly competitive insurance market. These business imperatives are sure to drive meaningful discussions during the conference – across ITC speaking sessions, over coffee, around business dinner tables – and beyond.
I sat down with three of our financial services experts who’ll be at the Vegas event this year and explored the key themes they anticipate at ITC 2023:
Brian Bell, Insurance Principal
Artificial Intelligence – it is all the buzz now, but AI has been around for years when we think back to machine learning and data science. Generative AI is the newest phase and holds exciting opportunities for even further advancement.
And the timing is perfect. Perficient recently launched its Generative AI Innovation Group, which combines our AI and strategy expertise with an agile, pragmatic approach to building solutions. By exploring the cutting edge of technology, combined with deep business insights, we’re poised to deliver breakthrough results and keep Perficient and our clients at the forefront of innovation. I’m excited to see how these innovations can be applied across the insurance value chain.
YOU MAY ALSO ENJOY: Generative AI in Financial Services
David Wiesel, Financial Services General Manager
Top of mind for pretty much every insurer is how to leverage technology in ways that boost operational efficiency, improve customer experience, reduce costs, and obtain larger market share.
Personally, I am passionate about process optimization. Insurance is traditionally somewhat a laggard in embracing new technologies and leveraging cutting-edge tools to drive process improvements. This conference showcases options available in the marketplace to drive better outcomes and, in my view, encourages adoption with demonstrable results and in-person interactions.
FEATURED SUCCESS STORY: Improving Operational Efficiency With App Modernization
Conall Chabrunn, Financial Services Account Executive
Agent experience is an important area where I see large insurers continuing to invest. From a technology and ease-of-use standpoint, I believe this will be top-of-mind for a lot of attendees, and as a top implementation partner of the world’s leading digital experience platforms, I’m excited to discuss our unique strategy and approach to ease the agent experience and enable business growth.
DISCOVER MORE: Digital Experience Platform (DXP) – Strategy, Development, and Design
ITC 2023 Agenda Sessions Topping Our Must-See List
ITC’s speaker list is a who’s-who in the industry with representation from industry power houses to market disruptor technology firms. Conall shared, “Last year New York Life Ventures was the most interesting session for me. Getting insight into the investment fundamentals of insurance startups was really valuable.”
In addition to meeting with existing and prospective clients, our experts are carving time out for various ITC 2023 sessions, including two that particularly stood out:
- Brian: We’ve been passionate about driving personalization in the industry, so the session From Good to Great: The Power of Personalization and Leveraging Data to Improve Customer Experience on Wednesday will be exciting to attend.
- David: As GM of our practice, I am consistently challenging my team for new and innovative growth strategies. I’m looking forward to Strategies to Beat Uncertainty: Unlocking Business Growth in the Insurance Industry on Thursday and unlocking new ideas for the growth of insurance innovation.
Many Reasons to Attend InsureTech Connect 2023… What’s Yours?
Brian shared his excitement with me about where the industry is headed. “ITC is a go-to spot for what’s new and next in insurance and helping prepare our organization to meet the needs of this ever-evolving industry.”
Conall agreed, adding, “Catching up with old and new industry friends is always a great experience. It’s a privilege to be in the same room with so many like-minded individuals.”
Connect With Our Insurance Experts at ITC 2023
Our team would love to connect with you this year in Vegas! Contact us today, and let’s make time at ITC to envision ways you can drive better results – for your business, your agents, and your customers.
| Brian Bell | David Wiesel | Conall Chabrunn |
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|---|---|---|
| Connect with Brian | Connect with David | Connect with Conall |
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