Lysa Young-Bates

A healthcare experience upgrade – that’s the quest of so many healthcare organizations. Consumers expect better healthcare experiences. Government has even mandated it. And, below the surface, data serves as important connective tissue powering seamless, connected experiences for patients, members, and their care ecosystems. Interoperability helps unlock data’s greater potential — healthcare innovation, more meaningful care […]

CMS interoperability rules generated quite the commotion in healthcare this past year.  But when you think about it, these mandates are pushing us closer toward the consumer-centric goals that healthcare organizations already aim to prioritize. Interoperability Mandates Mirror Business Needs Rules and Regulations. Regulations like the CMS Final Rule mandate that health care organizations make […]

Chandra Craven helps healthcare organizations find their power by channeling the voice of the customer. I connected with her to learn more about the passion she brings to her role as a Senior Digital Healthcare Strategist. Along the way, I learned that she flexes some serious, professional cosplay skills in her spare time – in […]

Kurt Highducheck joined us in 2019 and quickly made his mark by impacting client and team success. I sat down with him to explore what keeps him energized in his role at Perficient. It’s great to chat with you, Kurt. Thank you for joining me. Can you tell me a bit about your role as […]

I recently connected with one of our interoperability leaders, Christopher Fougere, to discuss what it’s like leading teams and delivering projects within our healthcare practice. We discussed what he enjoys most about his role at Perficient as a Senior Solutions Architect. Christopher, thank you for taking time out of your day to chat with me. […]

The proliferation of virtual health is crowding an already-busy patient and member journey with new options. By smoothing and optimizing the growing array of digital touchpoints, you can truly differentiate your brand and forge better care experiences. Virtual health experiences stand to be a differentiator for healthcare organizations. After all, consumers prefer encounters where they […]

It is relatively easy to create an AI or machine learning proof of concept, and eventually you will have multiple teams creating their own models to perform similar tasks. Beware, however, that this can result in duplicative training and tuning efforts, different outcomes and predictions, and variances in accuracy. The goal of automation is to […]

Despite the billions spent each year to digitize processes, companies are not operating at their maximum potential. This is due in part to the fact that processes are forced to run across a rigid and fragmented technology landscape. Instead of creating value, digitization is creating execution gaps. Common signs that your organization is suffering from […]

It is common for enterprises to approach automation through a technology lens like robotic process automation (RPA) and then report they are “fully automated.” These organizations sought a specific solution and, in most cases, are stretching the technology beyond its intended purpose. Intelligent automation is not accomplished by a single technology working independently, but rather […]

Interoperability: it’s the tech initiative with a big heart. Why? Because at its data core, it puts consumers first, giving them access to their health information when they need it most and in a way they can best use it. Approached strategically and at an enterprise level, interoperability presents a big win for healthcare organizations, […]

The proliferation of virtual health is crowding an already-busy patient and member journey with new options. By smoothing and optimizing the growing array of digital touchpoints, you can truly differentiate your brand and forge better care experiences. In a recent webinar, healthcare technology and experience experts David Allen and Tara Becker discussed ways to seamlessly […]

Consider this eye-opener: TechCrunch reports that the U.S. Healthcare system loses approximately $140 billion each year due to inefficient management of basic internal operations. As the world becomes more digitized, automation is increasingly important to healthcare enterprises looking to keep pace with consumer expectations and competition. Companies of all sizes and across industries are leveraging […]