Enhanced CCP on Amazon Connect Chat- Video

After the release of Amazon Connect’s chat functionality, we wrote about using it to create your own customized chat experience.

The video demo below demonstrates the customized CCP in action. You’ll see how you can use Amazon Connect chat to:

• Predict what an agent might say based on conversation context
• Surface back-end information to the agent
• Dynamically adjust suggested responses based on customer’s sentiment and/or intent

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Watch the demo now:

For more information on how Perficient can help you get the most out of Amazon Connect, please get in touch with us.