B2B customers are changing the game of digital commerce. Some call it the “Amazon Effect,” but buyers in B2B are more accustomed to a buyer’s journey that includes digital experiences well before and long after the sale. They expect seamless, omni-channel experiences, accurate and detailed product and inventory information, one-click purchasing, and 24/7 self-service access.
68% of B2B buyers prefer to research online on their own, up from 53% in 2015
Source: Forrester
For B2B enterprises to succeed in this new landscape, they must adapt their strategies with a B2C focus, delivering digital experiences that provide buyers with the tools needed to research educate, and efficiently transact with their suppliers.
Forrester estimates that U.S. B2B eCommerce sales will reach $1.13 trillion by 2020. With this level of anticipated growth, B2B enterprises must up their game by transforming the entire purchase experience – from offline to online – so it delivers more value to customers.
Download our latest guide, Transforming the Digital Experience for B2B Commerce, that explores:
- The impact of digital on B2B sales channels
- Why B2B companies need an omni-channel strategy
- The importance of integrated content and commerce in B2B
- The path to converging content and commerce