Mark Polly, director of Perficient’s Portals & Social Business Practice, recently wrote a blog post focusing on how a company created successful partner communities using Salesforce’s Community Cloud.
Zero Motorcycles needed a way to consolidate multiple partner-facing systems into a simplified user interface, track sales and monitor participation programs and automate workflows. As we’ve seen from other customers, partners had to login to multiple systems. Using Community Cloud, Zero was able to provide one interface for the partners to login into and get information and process leads and improve sales.
Zero’s original model was B2C, thinking that consumers would order electric motorcycles on the net. But that didn’t work out and Zero found out they needed dealerships to provide test rides and provide customer engagement.
Click here to read Mark’s full blog post and to find out the results of Zero’s Community Cloud integration.
