Microsoft Dynamics CRM 2013 Spring Release Coming Soon!

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Very exciting time for Microsoft Dynamics CRM 2013 as the Spring 2014 Release is about to be available. Key themes for this release for both online and on-premises:

 Marketing
– Drag and drop visual Campaign Designer
– Lead lifecycle management
– Scalable Email Marketing
– Improved Sales & Marketing Connector
Sales
– CRM tablet app enhancements
– Insight company insights
Customer Service
– Unified Service Desk
– Enterprise Case Management
– Entitlements & SLA’s
– Merge Cases, Parent/Child Cases, Automatic Case Creation and Social Care
Social
– Social Listening
– Listen & Analyze
– Monitor & Respond
– Social Insights
Platform
– Server-side Sync
– SharePoint Integration Enhancements
– Sandbox Environments (for online users)
– Compatibility
Many details can be found in this Release_Preview_Guide_April_2014 that tells the story from Microsoft.