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Posts Tagged ‘wisw’

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What if Your Job Isn’t Done Until the Customer’s Job Is Done? An Interview With Sunbelt’s Ron Gaines

In the latest episode of the “What If? So What?” podcast, Ron Gaines, senior manager of marketing technology and analytics at Sunbelt Rentals, joins us to discuss the company’s approach to driving customer success. Ron shares how Sunbelt Rentals is committed to ensuring that every interaction delivers real value to the customer. Ron highlights the […]

What If? So What? What if You Had 10 Seconds to Figure Out Your Customer Journey? Todd Unger, Chief Experience Officer, AMA. White text on red background and headshot image of Todd Unger.

What if You Had 10 Seconds to Figure Out Your Customer Journey? An Interview with AMA’s Todd Unger

In this episode of the What If, So What podcast, Jim Hertzfeld speaks with Todd Unger, Chief Experience Officer of the American Medical Association and author of “The 10-Second Customer Journey.” The conversation uncovered valuable insights on customer experience (CX) and its impact on business growth. Unger emphasized the importance of adapting to the rapid […]

Wisw S6e13 Ep54 Blog, What if your mobile provider could predict when your car would break down? Kevin Colletti, Director of Digital Strategy and Consulting

[Podcast] What if Your Mobile Provider Could Predict When Your Car Would Break Down?

In the latest episode of our podcast, we dive into the world of communications, media, and technology (CMT). Our guest, Kevin Colletti, director of digital strategy and consulting at Perficient, sheds light on how these once-distinct industries are rapidly converging in the digital age. The lines between telecom providers, media companies, and tech giants are […]