Something happened while we were all madly getting websites up and running. They evolved. At the same time sites evolved, users expectations evolved as they wanted more than just a simple site. Users recognized the value of sites that provide content. They began to visit sites that were less about mass marketing and more about […]
Posts Tagged ‘social business’
Yammer Sign-in Now Tied with Office 365
Keeping up with the roll out momentum, Microsoft released a significant feature last week which allows you to use your existing Office 365 credentials to access Yammer. It essentially provides the same experience as when using OneDrive for Business, Outlook, and SharePoint. Here are some facts which will help you understand what’s covered in this release: The easiest […]
Expanding Data Loss Prevention Across Office 365
Continuing from my previous post on Information Rights Management (IRM), today we will focus our discussion at yet another security feature which is essentially part of customer controls, known as Data Loss Prevention aka DLP. DLP provides users with policy tips and detects sensitive information in the context of communication. DLP was first rolled out […]
Digital Transformation is All Around Us…Again
The phrase “Digital Transformation” has re-emerged as a new phenomenon. Google tells me there are 49 million (49,000,000) search results for the words Digital Transformation. First, why do I say it is a phenomenon? It seems that many of our leading think-tanks are talking about digital transformation. Here are some examples: Earlier this year, MIT Sloan Management […]
Using Social Insights to Engage Customers
Today at Customer Engagement World in New York, Jana Kanyadan, CIO of Mohawk Industries, spoke about how they use social insights to engage customers. Mohawk, now with 32,100 employees, makes flooring and was founded in 1878 in New York. Jana started out showing a typical customer journey – today 92% start with a Google search. […]
Yammer Governance: Working Like a (Safer) Network – Webinar Recap
Each and every time my colleague, Rich Wood, speaks on a webinar or presents at an event, I know it’s going to be good. Whether his audience is more business or technically oriented, or a healthy mix, he has a knack for presenting content in an engaging manner and a way that’s easy to digest […]
Dreamforce: Salesforce Marketing Cloud Keynote
In the Marketing Cloud Keynote at Dreamforce, the team showed off the capabilities of the Marketing cloud. Marketing Cloud has 5 pillar applications that allow marketers to connect 1:1 with customers: Journeys Journey Builder is the flagship component that you use to create customer journeys Marketing Cloud announced Journey Builder for Apps. This new feature can […]
Creating Customer Happiness with Salesforce Communities
Community Cloud is Salesforce’s newest and fastest growing cloud (until tomorrow). IDC has seen a huge jump in using social media to communicate with customers and respond to customer inquiries. The top 3 technologies that are planned to be used include discussion forums, public social networks, and online communities, which is where Community Cloud comes in. […]
A Day in the Life of a Social Media Manager
In the BufferSocial blog, Kevan Lee posted an article for Social Media Managers. The post takes a look a “typical” social media manager’s day and breaks down that day into many different activities, represented in the info graphic here. Mr. Lee also provides several different views on how other people spend their days managing social […]
Could Yammer Supplant Your Intranet?
We see a lot of scenarios where clients are moving their intranets successfully to the Office 365 cloud with SharePoint Online. This is the easiest, smoothest path to an social intranet on the Microsoft platform, due largely to the ever-closer relationship between Yammer and the rest of the services in Office 365. That said,there are […]
Delve Has Arrived
How long have you been patiently waiting for this amazing new search powered app called “Delve”? Days, weeks, months? The wait is finally over with Microsoft announcing today that it is releasing Delve to office 365 subscribers! What is Delve? Delve is a new way to search and discover content with Office graph in the […]
5 Tips for Onboarding Using Yammer
Having just gone through the onboarding process myself, I believe that using Yammer to facilitate the onboarding process can help drive adoption among recent hires. In addition, using Yammer for onboarding will allow them to get a functional grasp of the organization much quicker. Recent hires will have the whole Yammer network to ask questions […]