One of the benefits of working with Amazon Connect is its ability to integrate with third party platforms, such as Salesforce. The Amazon Connect CTI Adapter is a browser-based Contact Control Panel (CCP) that integrates with the Salesforce CRM. First released in 2017, the adapter enhances the functionality across both platforms, providing a more robust […]
Posts Tagged ‘Salesforce Integration Cloud’
MuleSoft Crowd Release vs. Mule 4 Release
MuleSoft Crowd Release and Mule 4 Release have been out for a while. Crowd Release was out around May 2017, and Mule 4 was released at the end of 2017. Many existing Mule clients have upgraded to the Crowd Release, more new clients have adopted Mule 4. However, even with the rapid adoption, I have […]