Go grab a stack of papers from the “TO-DO” pile on your desk – it’s OK, I know you have one – mine is full of utility statements to be filed away, drawing from my kids, and coupons for things I will probably never buy. Now find the cable TV bill from April 2016. Not very difficult, huh? We […]
Posts Tagged ‘Enterprise Search’
Coveo Reveal is a Game Changer
The only thing I have found disappointing about Coveo’s analytics-based machine learning service, Reveal, is that it wasn’t available sooner. I have struggled to help clients adjust and tune the relevancy of their search engines for many years. After spending the better part of a week in-person with the Coveo founders and leadership team, I can say that Reveal […]
Three Disadvantages of Cloud-Based Search Engines
Last week I wrote about three advantages of cloud-based search engines. While the future looks bright for these tools, there are still potential downsides. This week I would like to discuss three disadvantages of cloud-based search engines, as well as potential mitigations. I am not saying that you should not consider cloud-based search engines because of these reasons. […]
Three Advantages of Cloud-Based Search Engines
Traditionally, enterprise search engines have been firmly planted on the ground. Now, along with almost everything else in enterprise IT, search engines are quickly moving into the sky. But why? What factors are prompting the growth of cloud-based search engines? Given the immense IT security (and mindset) challenges associated with indexing sensitive content in the cloud, why are […]
How to Get More Value from Search
Search is part of the human condition. We are born to being inquisitive and receptive to learning. Discovery has been part of our history for as long as we’ve had historic records. For example, Christopher Columbus sailed to find something. Today, we’re now at a point where the canvas has shifted from a “sailing ship […]
Introducing the Application Indexing Protocol (AIP)
I am excited to introduce the Application Indexing Protocol! AIP, for short, allows any application to proactively make itself indexable by a variety of third-party enterprise search engines. Unlike traditional connectors (created by search engine vendors or systems integration companies), application developers can now choose exactly what they want indexed and the best way to do it. Applications can choose […]
A Recipe for an Exceptional Customer Experience
Marketers are now in the business of selling experiences – not products – and the numbers that support this statement do not lie. According to a survey of more than 7,000 marketers worldwide, two of the top three digital priorities for 2016 include targeting/personalization and content optimization. Creating and delivering an exceptional customer experience is […]
Can Search Get Too Personal?
The following article caught my attention this afternoon: The UX Of Ethics: Should Google Tell You If You Have Cancer? “If I’m on a park bench, and I’m next to someone, and I hear them talking about symptoms of cancer, am I obligated to turn around and tell them they might have cancer?” … artificial intelligence products […]
(Re)defining Enterprise Search
Enterprise Search is changing. It used to be defined simply as finding documents in a large corporate repository or looking up specific information from some sea of data. But Enterprise Search is transitioning to something more broad and powerful. Enterprise Search now means reducing friction in your business operations. It means finding information you didn’t […]
How to Pick Your Enterprise Search Bracket
March Madness is in full swing. Completing your bracket probably involved some tough decisions. Did you pick the favorites over the underdogs? Big schools vs. small? How about taking into account injuries or the age of the players? Evaluating enterprise search platforms can be complicated, too. There are numerous products in the marketplace with a range […]
Google Releases Cloud Vision API. I Eat Crow.
Last year Google introduced groundbreaking image recognition technology as part of their release of Google Photos. Deep neural networks could identify objects, people and places inside of photographs with astonishing accuracy, completely autonomously. As fascinating as this technology is, I was certain that Google would keep it locked away inside their own products like Google Photos and Google Drive […]
One Size Doesn’t Fit All with Enterprise Search
Last week I was starting to design a new demonstration environment for our Search and Knowledge Discovery practice. It would simulate a search application for a high tech call center, searching across a customer support case repository. I was having difficultly coming up with a scenario that would be applicable to a wide audience and include all of the diverse features that I […]