Posts Tagged ‘cx’

Believe it or not, an astounding 19 percent of Americans over the age of 18 now own a tablet of some sort. This is double the number Forrester noted in 2011. It’s true that tech penetration is lower among adults over 47, but not by much. This demographic is now at 14 percent ownership, which is […]

The current release of Fusion CRM application 11G  is at release 5.  Here is some good info on what to expect with Release 6,7, 8 and 9 based on road map that was shared recently at the Oracle Fusion CRM PartnerLab organized in Dubai on 18th and 19th Dec-12 by Oracle. Source: http://oraerp.com/blog/oracle-fusion-crm-first-look/ Highlights from Road Map of […]

In my 14+ Siebel CRM projects, the one question that I’ve heard most is “Does it work on Chrome (or Firefox, or Safari)?”  I’ve always been a disappointed to have to say, “No, it only works on IE.” In the days of the old bandwidth-limited web, Siebel’s web architecture was great. Considering the standard experience […]

2012 has come to a close and it’s the start of a new year. On a personal level many of us may have established New Year’s Resolutions. From career goals and fitness goals to saving more money or kicking bad habits – we all want to start the year off right. Executive leaders in financial services and […]

My name is Abbey Smalley, and I’m a Lead User Experience and Visual Designer for Perficient’s XD team. I have had the opportunity to work with financial institutions on various projects. In my work, I find similar user experience needs often rise to the top. Whether you’ve decided it’s time to create a mobile experience […]

Willy Loman was in a quandary. He had made the decision to utilize Customer Experience (CX) technology to help him achieve his sales goals. But the business was not developing the way that he thought it would, and the revenue that he needed to produce was not growing as fast as he thought it might. […]