Posts Tagged ‘Customer Service’

The Wall Street Journal has an article posted an article on a topic we’ve been addressing here on the Financial Services blog around social media and customer service. Frustrated by the 40 minutes she spent on hold with Citibank customer service, Stacy Small tweeted her displeasure. To her surprise, a Citibank agent tweeted right back. […]

So you have a number of possible tools to use in your marketing and customer relationship management.  What next?  Where should you invest and how?  Frankly, I won’t be able to answer that question for you and banking has some industry specific needs.  Instead, I want to focus on examples of engaging the customer and […]

Q: What do you mean by implementing a customer service and support center in the cloud? Simply said, it’s a significant improvement in customer service through new age manner and ways. The world is changing and customers are demanding better service than ever before. In the past, when they had problems with a new car, […]