Quick post here to describe the various JavaScript libraries that you may run into doing custom Amazon Connect development. Lily CCP When you load the Amazon Connect Contact Control Panel (CCP), it loads a JavaScript library called Lily CCP that contains all the code needed to work with the Amazon Connect CTI Web Service and […]
Posts Tagged ‘cloud’
Get 20% off to Pivotal SpringOne with Our Code
2018 may still be several months away, but that shouldn’t stop you from thinking about your innovation goals. As a Pivotal partner, Perficient has been working with several leading enterprise organizations in their technology efforts, and we’d like to help you too. Through November 17, 2017, use our discount code S1P_SPON_PERFICIENT20 for 20% off when […]
Meet us at Pivotal SpringOne this December
Building good software in the DevOps age is a constant challenge for innovative organizations. Whether it’s maintaining continuous deployment or engaging development teams to remain collaborative, technology can help. The best practices of development converge in San Francisco this year from December 4-7, 2017 for Pivotal SpringOne. With speakers from Google, Comcast, and Microsoft leading […]
5 Reasons You Should Use Watson Content Hub
IBM Watson Content Hub (WCH) is a cloud-based content management system (CMS) which allows you to manage and publish full website experiences or deliver headless content to your web and mobile experiences. The initial product was launched in December, 2016 and in less than a year has positioned itself as a leading cloud based CMS. […]
Connect with Us at CA World ’17
Perficient is proud to be sponsoring CA World ’17, November 13-17, 2017 at the Mandalay Bay Resort & Casino in Las Vegas. As the premier CA user conference, this year’s event will include thousands of IT professionals looking to understand evolving digital transformation initiatives. If you’re attending the conference this year, we’d love to connect with […]
How to Leverage the Cloud for the Holiday Rush
In just three short weeks, shoppers will begin the process of buying gifts for the holiday season. Unlike years past where many stood in line to buy their gifts, this year’s process will happen online. More than ever, consumers are taking charge of their own shopping experiences by using various channels to help them get […]
4 Integration Fears to Avoid this Halloween
Halloween brings out the fear in everybody, from icky spiders to panic-inducing surprises. While a broken mirror is an easy fix, what’s truly scary for enterprises is lacking a cohesive integration strategy. Without the appropriate connections, data management, or simplicity, enterprises may find slower paths to market, costing revenue opportunities. Luckily for enterprises, all integration […]
Amazon Connect: Softphone Info and Incoming Calls
In a previous post on the connect-rtc.js library for Amazon Connect (https://blogs.perficient.com/integrate/2017/10/26/implementing-a-mute-button-in-amazon-connect/), I mentioned that this library needs the “softphone media info” from the Streams API to be able to establish a WebRTC call between the agent and the caller. Let’s take a look at what this softphone media info is and why connect-rtc.js needs […]
Webinar: Automate Your API Testing with CA
Register Today! Application construction and delivery best practices are key to having a successful go-to market strategy, especially when built with APIs, microservices, and other integration solutions. If you’re serious about changing the way you change your processes, CA and Perficient can show you how you can automate your APIs and create real ROI with […]
How Outsourcing Can Help Businesses Take Advantage of Big Data
When big data is used properly and intelligently by organizations, it serves as the foundation for strategic, business decision-making capabilities in today’s digitally driven world. The increasing number of devices and sources generating information has lead to constantly increasing amounts of data. Big Data is characterized by its velocity, volume, and variety, and is utilized by […]
Join us at CA World ’17 this November
Perficient is proud to be exhibiting at CA World ’17, November 13-17, 2017 at the Mandalay Bay Resort & Casino in Las Vegas. Attended by many manager-level or higher individuals, this year’s conference theme is focused on removing the barriers between ideas and innovation through CA’s suite of DevOps, API management, service virtualization, IoT, and […]
Implementing a Mute Button in Amazon Connect
When your agents are handling calls in Amazon Connect and need a quick break to look something up for the caller or tell “Disco” Dan to turn the music down in the next cube over, the agents can put the call on hold using the Contact Control Panel (CCP). The caller hears some music from […]