This year was Perficient’s first year exhibiting at BAI Retail Delivery and there was a lot to take in from the event! As we prepared for the conference and I worked on messaging, we knew our financial services technical capabilities were in-tune with the major topics being discussed at BAI. What we were suprised by was the […]
Posts Tagged ‘Banking’
Outlook on BAI Retail Delivery 2012
Next week Perficient Financial Services will be heading to BAI Retail Delivery in Washington D.C., along with more than 1,800 attendees and 200 exhibitors to exchange information on banking strategies and technology trends transforming the retail banking industry. If you’re in town for the conference, we’d love to have you stop by to talk tech with the […]
Customer Segmentation: Digging Out of the “Free” Service Expectation
World Class Service, for Free! Those of us in the banking industry that have been around a little while can remember the days when customers routinely paid for the services they consumed. It seems shocking to the average banking consumer today, but checking wasn’t always free, paying bills meant buying stamps and writing checks(which they […]
The Convergence of Technology and the “Social Banking” Experience
As a technology marketer, I thought it was appropriate that I begin my blogging experience with a post about the role of both social media and technology in the financial services and banking industry. As mentioned in a recent HBR blog post, many traditional forms of marketing have been tossed to the wayside. In response […]
Mobile Payments and the Importance of Critical Mass
I hear a lot of bloggers and pundits speak of the increasingly important target market for mobile payments. After all, the media coverage and social conversation around the topic of mobile payments has reached a fever pitch, and some wonder whether it’s worth all the hype. For example, I was reading the article “What’s missing in […]
Holding on to Banking Customers in the Mobile Wallet Age
According to a Carlisle & Gallagher Consulting Group survey, customers that are interested in mobile banking technology would consider an alternative to their primary bank for both mobile wallet and core banking services. The two largest consumer groups demonstrating this interest are young consumers and affluent consumers, both important demographics for the banking industry. 76% […]
Mortgaging Customer Goodwill
Almost every week we see another story in the national press about how “unfeeling banks” are foreclosing on a homeowner over an 80 cent payment error, or foreclosing on a house the bank doesn’t even own. After several social media blogs, several thousand tweets and retweets (with fiery commentary) and various news networks report the […]
Calling a Truce Between BPM and Six Sigma
I’ve heard a lot of operations folk talk shop over the years. My GE friends in B-School were the ultimate Six Sigma champions. I learned about kaizen and the art of lean while working in Japan. Then we have the tech champions of BPM technologies. These methods are often backed with an almost religious fervor. […]
Preparing a Bank for the Monumental Changes Ahead
The banking industry is in the state of flux. We have distruptive technologies in terms of mobile banking and payments that are creating siesmic shifts in the way business is done. We need to harness big data that is growing at exponential rates. It’s hard to keep up. As any CIO knows, any organizational change, […]
It’s Time: 3 Changes Needed in the Financial Services Industry
When I sat down to write the first blog for the financial services practice, I wasn’t quite sure where to start. Do I want to focus on some of the top technology trends like Mobile Banking or Real-Time Data availability? Maybe I should focus on some of the legal and regulatory concerns the industry is facing with the […]