I recently received a letter from American Express, warning me about a data breach that occurred with a third-party service provider several years ago. Although the letter doesn’t name the company who suffered the breach, it does mention that I’ve done business with them. The letter goes on to say American Express will continue to […]
Posts Tagged ‘Banking’
The DOL’s New Conflict Of Interest Rule, In A Nutshell
In April of this year, the U.S. Department of Labor finalized a new rule that is meant to protect individuals from receiving retirement investment advice that, in reality, may not be in their best interest. It’s a complicated rule that addresses the conflict of interest that financial advisors frequently encounter, such as receiving commission or […]
Smart Machines: Putting Tech To Work For You And Your Clients
Smart machines, which encompasses a group of cognitive computing technologies such as advanced machine learning, natural language processing, and prescriptive analytics to make decisions and solve problems without human intervention, have been receiving more attention in recent years due to the rise and success of solutions like IBM’s Watson. A smart application learns and adapts […]
Cloud: Delivering Business Value While Reducing Costs
The cloud is not new, but it remains incredibly important. Yes, leaders at financial services institutions continue to worry about the cloud’s ability to meet their strict security and privacy requirements. However, threats like cyberattacks are not stopping them from moving to the cloud. There are simply too many more advantages to operating in the […]
$17 Million For An Inadequate AML Program
Recent news from the Financial Industry Regulatory Authority (FINRA) reminds us of the importance of having a solid anti-money laundering (AML) compliance program. A well-known financial services company was fined $17 million for not having sufficient processes that could enable them “properly prevent or detect, investigate, and report suspicious activity.” While the organization significantly grew […]
Digital: Engaging With Clients On-The-Go
If there is one trend making more headlines than cybersecurity, it is digital. In a world in which people are now performing more searches on their mobile phones than on their computers, it is no surprise that financial institutions with legacy business models and strategies are flocking to adopt new technology that meets the expectations […]
HSBC’s 4-Part Plan To Cut Costs
HSBC recently announced that it’s going to cut 840 jobs in the UK and send them to offshore facilities. But, that shouldn’t come as a surprise. It’s all part of their grand plan to become a more efficient, cost-conscious financial services provider that can compete against competitors on a more even playing field. If you […]
BI And Analytics: Driving New Value For You And Your Clients
Understanding your clients is paramount. The more you know about them, the more effective you can be at winning their business. For the fifth year in a row, Gartner reports that business intelligence (BI) and analytics has remained the number one priority for financial services companies. In fact, the research firm forecasts that the BI […]
The Number One Goal Among Executives In Financial Services
We periodically take a closer look at the trending topics we are seeing in the financial services based on the work we are doing with clients, and the conversations we are having with industry leaders. According to Gartner, growth is the number one goal among senior-level executives in the financial services industry. How can they […]
Replacing Jobs On Wall Street With Robots
There’s lots of talk about the effect that FinTech (or, at least the artificial intelligence (AI) and smart machines it’s producing) will have on jobs in the financial services industry. Here are a couple of examples. In a recent CFA Institute survey, respondents indicated that automated financial advice tools will have the largest impact on […]
Video Is On The Rise In Banking And Insurance
Efma, a global non-profit organization established in 1971 by banks and insurance companies to foster innovation and drive transformation, and Vidyo, a developer of video collaboration solutions, released a new report that shows there is strong interest in leveraging video among financial services institutions. According to the report, 10% of banks have already deployed a […]
The Effect Of Anonymous’ Operation Icarus On Financial Services
Anonymous, an international network of hackers, recently pledged to take on the financial services industry in a 30-day cyberattack campaign called “Operation Icarus,” more commonly referred to online as #OpIcarus. While the information about the group’s plan is somewhat spotty, various videos (purportedly, the group’s very own) and news articles indicate that the group is […]