Generative AI

What is MCP?   Model Context Protocol (MCP) is an open-source standard for integrating AI applications to external systems. With AI use cases getting traction more and more, it becomes evident that AI applications tend to connect to multiple data sources to provide intelligent and relevant responses. Earlier AI systems interacted with users through Large […]

The rapid advancement of artificial intelligence has sparked a broad spectrum of opinions across society, with strong arguments both supporting and opposing its implementation. On one side, many view AI-driven tools as transformative, bringing remarkable progress to sectors such as healthcare, education, and transportation, while also fueling innovation and research. On the other side, skeptics […]

Nowadays, a person cannot live without some interaction with artificial intelligence, ranging from mobile apps to enterprise tools that use data and algorithms to help businesses make better decisions. What exactly are the main types of AI workloads? Let’s break them down in simple terms using real examples: Natural Language Processing: How AI Understands Human […]

Large language models are powerful communicators but poor historians — they generate fluent answers without guaranteed grounding. Retrieval‑Augmented Generation (RAG) is the enterprise-ready pattern that remedies this: it pairs a retrieval layer that finds authoritative content with an LLM that synthesizes a response, producing answers you can trust and audit. How RAG works — concise […]

Salesforce Marketing Cloud + AI is revolutionizing marketing by combining advanced artificial intelligence with marketing automation to create hyper-personalized, data-driven campaigns that adapt in real time to customer behaviors and preferences. This fusion drives engagement, conversions, and revenue growth like never before. Key AI Features of Salesforce Marketing Cloud Agentforce: An autonomous AI agent that helps […]

“Powerful technologies require equally powerful ethical guidance.” (Bostrom, N. Superintelligence: Paths, Dangers, Strategies. Oxford University Press, 2014). The ethics of using artificial intelligence depend on how we apply its capabilities—either to enhance learning or to prevent irresponsible practices that may compromise academic integrity. In this blog, I share reflections, experiences, and insights about the impact of AI […]

Financial institutions are at a pivotal moment. As customer expectations evolve and AI reshapes digital engagement, leaders in marketing, CX, and IT must rethink how they deliver value. Adobe’s report, “State of Customer Experience in Financial Services in an AI-Driven World,” reveals that only 36% of the customer journey is currently personalized, despite 74% of […]

I think about the early ATMs now and then. No one knew the “right” way to use them. I imagine a customer in the 1970s standing there, card in hand, squinting at this unfamiliar machine and hoping it would give something back; trying to decide if it really dispensed cash…or just ate cards for sport. […]

In the fast-paced world of artificial intelligence, a new open-source model from Chinese AI firm Minimax is making a significant impact. Released in late October 2025, Minimax M2 has rapidly gained acclaim for its innovative approach to reasoning, impressive performance, and cost-effectiveness, positioning it as a formidable competitor to established proprietary models. A New Architecture for a […]

The Evolution of Microsoft Copilot Copilots journey starts from the time when Microsoft developed Cortana – a digital assistant to support Windows. But over time, AI has evolved and Microsoft began to adapt advanced features of AI, harnessing all the necessary features to be put on. Moreover, with the development of text summarization and Generative […]

In speaking recently with my current co-worker Amanda Estiverne-Colas, who serves as Director and Head of Payments Practice at Perficient, Amanda shared with me statistics she had provided to her audience at the 2025 GULF AML Forum, an annual conference for anti-money laundering (AML) professionals in the financial services industry and government. The statistics, which I found both fascinating and scary, included:  Phishing attacks have surged by 4,151% just since ChatGPT’s […]

In financial services, trust has always been foundational. But today, it’s being redefined, not by brand reputation or policy language, but by how customers experience speed, control, and transparency in real time.  According to Adobe’s report, “State of Customer Experience in Financial Services in an AI-Driven World,” 96% of financial services executives say customers value […]